Our Story
At VIA Insurance Agency, we take pride in our rich history and commitment to excellent customer service. Founded in 1937 by Dennis J. Valvano Sr., our agency has been serving the Metropolitan area residents for over eight decades. Our story began with a simple philosophy: to provide quality customer service and build lasting relationships with our clients. Today, we continue to uphold this philosophy as we expand our services and reach new heights.
Our Goals
As independent insurance agents, our primary goal is to provide our clients with the best possible insurance coverage at the most competitive rates. We do this by carefully researching and comparing rates and coverage options from top insurance companies. We strive to understand our clients' unique needs and tailor our services to meet those needs.
Our Services
At VIA Insurance Agency, we offer a wide range of insurance services to cater to our clients' diverse needs. Our services include:
- Personal Insurance: Auto insurance, home insurance, life insurance, health insurance, and more.
- Commercial Insurance: Business insurance, commercial property insurance, commercial auto insurance, and more.
- Specialty Insurance: Boat insurance, motorcycle insurance, ATV insurance, RV insurance, and more.
We understand that every client is unique, with distinct needs and concerns. That's why we take the time to understand your specific requirements and provide personalized insurance solutions.
Our Expertise
Our team of dedicated professionals has extensive experience in the insurance industry. We are knowledgeable about the latest insurance products and trends, and we use this expertise to guide our clients in making informed decisions.
Why Choose Us
At VIA Insurance Agency, we believe that honesty, hard work, and dedication to our clients are key to building a strong and lasting relationship. We are committed to providing you with:
- Competitive Rates: We research and compare rates to find the best options for you.
- Personalized Service: We take the time to understand your unique needs and provide tailored solutions.
- Expert Knowledge: Our experienced team is always ready to guide you through the insurance process.
- Continuous Improvement: We stay up-to-date on the latest insurance trends and products to ensure you have access to the best coverage options.
Valvano Insurance Agency's Exceptional Customer Service
The reviewers consistently praise the agency's customer service, citing excellent, amazing, and phenomenal interactions with the staff, particularly Mike and Michael. Many reviewers mention that the team is friendly, knowledgeable, and willing to go above and beyond to help customers understand their policies and needs.
Family-Run Business with a Personal Touch
Several reviewers emphasize the agency's family-run business aspect, noting that it has been in operation for over 85 years. They appreciate the sense of familiarity and personal attention they receive from the staff, who treat customers like family members rather than just numbers.
Professionalism and Expertise
The reviewers praise the agency's professionalism, citing courteous and prompt communication, as well as expert knowledge in various areas of insurance. They appreciate the staff's willingness to answer questions and provide guidance on policy options.
One Negative Review
However, there is one negative review, which expresses disappointment with the agency's handling of Medicaid insurance. The reviewer felt that the staff was unwilling to deal with Medicaid because it doesn't bring in a profit, and that they provided inconsistent excuses for not being able to help.
