Serving our community with integrity, compassion, and professionalism
At our State Farm insurance agency, we are committed to providing exceptional customer service and unparalleled insurance coverage for our customers in Kalamazoo, Michigan. Our dedicated team of professionals is led by State Farm Agent Rich DuBois, who has over 37 years of experience in the insurance industry. With a combined total of over 80 years of insurance experience among our staff, we have the expertise and knowledge to help you make informed decisions about your insurance needs.
Our Mission
Our mission is to help our customers make good insurance choices for their individual needs. We believe in annual insurance reviews to ensure that your coverage remains up to date and tailored to your current needs. Our goal is to provide fast, friendly, and helpful service to our customers. We are passionate about customer service and are committed to helping you find the right insurance coverage for your unique situation.
Our Services
We offer a wide range of insurance products and services, including:
- Auto insurance: Protect your vehicle and driving privileges with our comprehensive auto insurance policies.
- Homeowners insurance: Get the security and peace of mind that comes with having adequate homeowners insurance coverage.
- Condo insurance: Specifically designed for condominium owners, our condo insurance policies provide the protection you need.
- Renters insurance: If you rent your home or apartment, our renters insurance policies can provide the financial protection you need.
- Business insurance: We can help you navigate the complex world of business insurance, providing policies that meet your unique business needs.
- Life insurance: Protect your loved ones and provide a financial safety net with our life insurance policies.
- Health insurance: Get the medical coverage you need with our health insurance policies.
Our Staff
Our team of professionals is dedicated to providing exceptional customer service and expert insurance guidance. With over 80 years of combined insurance experience, we have the knowledge and expertise to help you make informed decisions about your insurance needs. Our staff includes:
- Dawn Bower, Office Manager
- April Moharter, Office Representative
- Pat Smith, Office Representative
Contact Us
If you have any questions or would like to learn more about our insurance products and services, please don't hesitate to contact us. You can reach us by phone at (269) 345-0555, or by stopping by our office at 3415 W Main Street, Kalamazoo, MI 49006-6060.
Exceptional Service and Highly Recommendations
The reviews highlight the exceptional service and professionalism of the insurance agency, particularly of Rich Dubois and his staff. Many reviewers mention the agency's prompt and responsive customer service, with several stating that they would highly recommend the agency to others. The staff is praised for being friendly, helpful, and knowledgeable, making them feel valued and understood.
A Few Dissatisfying Experiences
However, one reviewer, Denise Schwahn, had a negative experience with the agency. She expressed frustration with the agency's handling of her insurance claims and felt that they were unresponsive and unhelpful.
Technical Issues
Denise Schwahn's review indicates that there may be some technical issues with the agency's communication and claims processing. She mentioned that she was repeatedly told that her insurance was set up and would be billed, but ultimately received a termination notice despite having offered to pay electronically.
