Insurance that works for you, not against you!
Our Vision
At Johno Steffen State Farm Insurance, we believe in providing personalized and accessible insurance solutions to empower our communities in Virginia, Maryland, and Washington DC. Our team is dedicated to building lasting relationships with our clients, ensuring they receive the right coverage for every stage of life.
Our Values
- Client-Focused: We prioritize understanding your unique needs and provide tailored insurance solutions.
- Integrity: We are committed to transparency and honesty in every interaction.
- Community: We actively support local businesses and initiatives.
- Expertise: Our licensed agents have extensive experience and industry knowledge to guide you.
- Accessibility: We make the insurance process clear and convenient.
Our Services
We offer a comprehensive selection of insurance products tailored to your individual needs:
Personal Insurance
- Auto Insurance
- Homeowners Insurance
- Condo Insurance
- Renters Insurance
- Personal Articles Insurance
Business Insurance
- Business Insurance
- Life Insurance
- Health Insurance
Additional Services
- Insurance review and analysis
- Risk mitigation consultations
- Claims handling and assistance
Why Choose Johno Steffen State Farm Insurance?
- Experienced and friendly team of licensed agents
- Personalized and responsive service
- Competitive rates and customized coverage options
- Convenient online tools and resources
- Local presence serving the DC Metro area
Community Involvement
At Johno Steffen State Farm Insurance, we believe in giving back to the community. We are actively involved in supporting local businesses, organizations, and initiatives that enhance the lives of our neighbors.
Contact Us Today
Let us help you safeguard what matters most. Contact our office in Arlington, VA to schedule a consultation and discuss your insurance needs with one of our experienced agents.
Account Management Issues
Several reviewers have expressed frustration with the office's account management, citing issues with timely responses, paperwork updates, and a lack of follow-up. Stephanie Church rated the office 1 star, stating that she has had to repeatedly follow up with the office to get her paperwork corrected, and that she worries about the potential consequences for her policy if not rectified.
Difficulty Reaching Agents
Nicholas Shumate also had a poor experience with the office, rating it 2 stars. He reported difficulty reaching agents, with long wait times and multiple transfers before speaking with someone. He feels that the office's representatives are often unhelpful and lack a sense of urgency.
Positive Experiences
In stark contrast, many reviewers have had positive experiences with the office. Several reviewers, including Reza Hassan, Hickory Gilbert, Devan Polanis, Michael Weber, Daniela Gravina, D. W., Handmade Sanctuary, Carla Derrick, and Gsxr Racefit, all rated the office 5 stars. They praised the office's customer service, citing responsiveness, helpfulness, and a willingness to go above and beyond.
Exceptional Customer Service
Many reviewers emphasized the exceptional customer service provided by the office, particularly Johno Steffen. They praised his friendly and helpful demeanor, as well as the team's ability to address their questions and concerns in a timely manner. Several reviewers noted that the office's staff is bilingual, making it accessible to a broader range of clients.
Conclusion
While some reviewers have had negative experiences with account management and communication, many more have praised the office's exceptional customer service and responsiveness. The office's staff is committed to providing top-tier service, and many reviewers have become long-term clients as a result.
