Safeguard Your Family's Future with Us!
Welcome to Randy Taylor's State Farm Insurance Agency, where our mission is to provide you with a comprehensive range of insurance products and exceptional customer service to safeguard your family's future. As a State Farm associate for 55 years and an agent since 2007, I, Randy Taylor, have built a reputable agency that caters to the diverse insurance needs of individuals, families, and businesses in Jacksonville, Florida.
Our Story
At Randy Taylor's State Farm Insurance Agency, we take pride in being a knowledgeable, professional, and customer-centric agency. With a team of 6 experienced and licensed team members, we offer a wide range of insurance products, including Auto, Homeowners, Renters, Health, Life Insurance, Flood Insurance, and Pet Insurance. We specialize in assisting customers relocating to the Jacksonville area, including Spanish-speaking individuals and military families.
Our Services
Our agency is committed to providing personalized insurance solutions that cater to your unique needs. We offer a comprehensive range of insurance products, including:
- Auto Insurance: Protect your vehicle with our tailored auto insurance policies that provide liability coverage, collision coverage, and comprehensive coverage.
- Homeowners Insurance: Safeguard your home and belongings with our homeowners insurance policies that provide dwelling coverage, personal property coverage, and liability coverage.
- Renters Insurance: Protect your rented property and personal belongings with our renters insurance policies that provide personal property coverage and liability coverage.
- Health Insurance: Choose from our range of health insurance policies that provide medical coverage, dental coverage, and vision coverage.
- Life Insurance: Secure your loved ones' future with our life insurance policies that provide term life insurance, whole life insurance, and universal life insurance.
- Flood Insurance: Protect your home and belongings from flood damage with our flood insurance policies.
- Pet Insurance: Keep your furry friends protected with our pet insurance policies that provide medical coverage and wellness coverage.
Our Promise
At Randy Taylor's State Farm Insurance Agency, we promise to:
- Provide exceptional customer service and personalized insurance solutions
- Offer a comprehensive range of insurance products that cater to your unique needs
- Assist you in making informed insurance decisions with our expertise and guidance
- Provide you with a dedicated team of licensed professionals who are committed to helping you
Get in Touch
Contact us today to discuss your insurance needs or schedule a consultation with one of our licensed professionals. We look forward to helping you safeguard your family's future.
Overview
The majority of the reviews on this page are positive, with a significant majority of reviewers expressing satisfaction with their experience at this State Farm office. Many reviewers praise specific agents, such as Randy Taylor, Alana, Hannah Hayes, and Jim Doss, for their excellent service, responsiveness, and professionalism.
Professionalism and Service
Several reviewers highlight the excellent service they received from specific agents. Hannah Hayes is praised for her excellent service when responding to customer inquiries. Randy Taylor and his team are commended for their friendly and helpful approach, with one reviewer noting that the agent gets to know his customers well and provides tailored advice. Jim Doss is also praised for his thoroughness and ability to answer questions and concerns.
Communication
Good communication is a key theme in many of the positive reviews. Several reviewers praise the office staff for being responsive and easy to contact, with one reviewer noting that they are always willing to answer questions and provide explanations.
Agent Experience and Knowledge
Several reviewers highlight the extensive experience and knowledge of the agents at this office. Randy Taylor has over 30 years of experience, and another agent, Anthony, has been a tremendous help in explaining policies and benefits. Hannah Hayes is also praised for her thorough understanding of insurance policies.
Negative Reviews
Problems with Staff
A few reviewers express dissatisfaction with the office staff, specifically Jim. One reviewer reports being treated rudely and discriminarily, and another reviewer notes that Jim is unprofessional and uninterested in resolving issues. These reviewers feel that the office is unhelpful and unresponsive.
Mixed Experience
One reviewer notes that their experience was difficult, citing a lack of confidence in the office's ability to handle simple issues. They report having to make multiple phone calls to resolve issues, and feeling that the agent was not interested in providing help.
