Protecting Your Future, One Policy at a Time
At Guillermo Morales Insurance Agency, we are dedicated to helping our clients recover from the unexpected and plan for the future. With over 26 years of experience in the insurance and financial services industry, our team is committed to providing personalized service and tailored insurance solutions to individuals, families, and businesses in Glendale, Arizona, and the surrounding Phoenix area.
Our Vision
Our mission is to be the leading insurance agency in our community, providing exceptional customer service, expert advice, and a wide range of insurance products to meet the unique needs of our clients. We strive to build long-term relationships with our clients, helping them to navigate the complexities of insurance and financial planning.
Our Services
We offer a diverse range of insurance products, including Auto, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health, and Pet insurance. In addition to our insurance services, we also provide banking, mutual funds, and annuities, making us a one-stop shop for all your financial needs.
Our team is dedicated to providing exceptional customer service, and we offer a range of convenient services, including complimentary Notary Public services for State Farm customers and relocation services to Glendale, Surprise, El Mirage, and the Phoenix area.
Our Team
Our team is led by Guillermo Morales, a long-time resident of Arizona and a proud Glendale Community Supporter. With a bachelor's degree in finance from Florida International University, Guillermo has extensive experience in the insurance and financial services industry, earning him numerous awards and recognition, including 11-time Ambassador Travel Qualifier and 11-time President Club.
Our Offices
We have three office locations in the valley to serve you better, with two offices in Glendale, AZ, and one office in Surprise, AZ. Our offices are open Monday to Wednesday from 9am to 5:30pm, Thursday from 9am to 11:30pm, Friday from 9am to 5:30pm, and Saturday from 9am to 3pm. We are closed on Sundays, but available by appointment after hours. Our bilingual team is ready to help and serve the entire Phoenix area, giving you the flexibility to schedule an appointment at a time that suits you.
Staff Performance
The staff at State Farm have received high praise for their excellent customer service, professionalism, and helpfulness. Many reviewers have mentioned specific agents who have gone above and beyond to assist them, including Sandra, Maria, Kevin, Violeta, Alexis, Maritza, Priscilla, Edgar, Guillermo, Jessica, Cynthia, and others.
Positive Experiences
Reviewers have reported positive experiences with the staff, including resolving policy issues, finding good rates, and receiving helpful guidance. Many have expressed their gratitude for the staff's knowledge, patience, and friendly demeanor.
Negative Experiences
However, not all experiences have been positive. Two reviewers have reported negative experiences, including issues with professionalism, miscommunication, and a lack of response to concerns.
Communication Issues
Some reviewers have mentioned difficulties in getting in touch with the office, with one reviewer stating that the office's customer service is getting worse every day.
