Empowering You to Live Your Best Life
Your Local Insurance Advocate in Reno and Beyond
At Nelson Pinto State Farm, we proudly serve the Reno community and beyond, providing personalized insurance solutions to keep you, your family, and your belongings safe. With over 40 years of experience in the industry, our founder, Nelson Pinto, and his dedicated team understand the unique insurance needs of the area. We offer a comprehensive range of plans to cater to your individual requirements, ensuring you have the right coverage in place for every stage of life.
What Sets Us Apart?
Our commitment to personalized service sets us apart. We take the time to understand your unique needs and create a customized insurance plan that aligns perfectly with your individual circumstances. Our team of experienced professionals will guide you through the process, answering your questions and addressing any concerns you have with clarity and transparency.
Personal Insurance
- Auto Insurance
- Homeowners & Condo Insurance
- Renters Insurance
- Personal Articles Insurance
Business Insurance
- Business Insurance
- Life Insurance
- Health Insurance
Specialized Coverage
- Pet Insurance
- Recreational Vehicles Insurance
- Boat Insurance
Beyond Insurance
We believe in building lasting relationships with our clients. Our friendly and helpful staff are dedicated to providing exceptional customer service, ensuring a seamless and stress-free experience every time you interact with us.
Our Values
- Community: We are proud to be a part of the Reno community and actively support local initiatives.
- Integrity: We operate with honesty and transparency, always putting our clients' needs first.
- Accessibility: We provide personalized attention and clear communication, ensuring you understand your coverage options.
- Empowerment: We empower our clients to make informed insurance decisions by providing clear explanations and tailored recommendations.
Excellent Customer Service
The reviews highlight the exceptional customer service provided by Nelson Pinto and his team at State Farm Insurance Agency. Clients praise the agency for being professional, knowledgeable, and helpful. Nelson is described as knowing his stuff, being customer-friendly, and able to provide unbiased insurance advice.
Communication
Effective communication is another strength of the agency. Clients appreciate the regular updates and notifications they receive through various channels, including email, mail, and text messages. This proactive approach helps keep clients informed and makes the insurance process seamless.
Cultural Competence
The agency's ability to cater to diverse clients is also commended. One client appreciated the fact that the staff speaks Spanish, which made her husband's experience much better. This demonstrates the agency's commitment to serving clients from diverse backgrounds.
Comparison Shop
Customers praise Nelson's ability to provide the best insurance policies at competitive rates. One client was able to cut his auto insurance in half, while another client was able to get the best insurance cheaper than what they were previously paying.
Disappointment
However, one client had a negative experience with the agency. They reported being very disappointed with the professionalism, quality, and responsiveness of the staff. The client felt neglected and lacked communication, leading to a 1-star review.
