Your protection is our commitment
At the Jeff Xu State Farm Agency, we understand that insurance is a critical part of protecting your family and your livelihood. As a licensed State Farm Agent, I, Jeff Xu, have dedicated my 6 years of experience to serving the residents of Georgia, including East Cobb, Marietta, Kennesaw, Smyrna, Woodstock, Canton, Roswell, Atlanta, Alpharetta, Johns Creek, Duluth, Suwanee, Lawrenceville, Cumming, and Peachtree City. Our office is committed to providing personalized service and expert guidance to help you navigate the complexities of insurance.
Our Mission
Our mission is to help our customers manage the risks of everyday life, recover from unexpected events, and realize their dreams. We take pride in our exceptional customer service, expert knowledge, and commitment to our community. Our team is dedicated to helping you and your family with all your insurance and financial needs.
Our Products
We offer a wide range of insurance products to suit your unique needs. Our products include:
- Auto insurance: Protect your vehicle and your loved ones on the road
- Homeowners insurance: Safeguard your home and its contents from damage or loss
- Business insurance: Protect your business and its assets from unexpected events
- Health and life insurance: Ensure your loved ones' financial security in the event of your passing
- Condominium insurance: Protect your condominium and its contents from damage or loss
About Our Team
At the Jeff Xu State Farm Agency, we have a team of licensed professionals who are dedicated to providing exceptional service and expert guidance. Our team members are passionate about helping our customers make informed decisions about their insurance and financial needs. Our team includes:
- John Hopkins, Account Manager: With a background in finance and insurance, John provides expert guidance and service to our customers.
- Sam Sun, Account Manager: With a master's degree from the Savannah College of Art and Design, Sam brings a creative approach to our customers' insurance needs. Sam is also a native Chinese speaker and can assist with insurance needs in Mandarin.
Our Commitment
At the Jeff Xu State Farm Agency, we are committed to providing exceptional service, expert guidance, and personalized attention to our customers. We understand that every customer is unique, and we pride ourselves on tailoring our services to meet the specific needs of each individual. We are dedicated to helping our customers protect their loved ones, their assets, and their dreams.
Positive Customer Service
State Farm and its agents, particularly Jeff Xu and John Hopkins, have received numerous positive reviews for their exceptional customer service. Many reviewers have praised the speed and accuracy of their responses to quotes and modifications, as well as their professionalism and patience in explaining complex policies. They have also appreciated the personalized attention and guidance provided by the agents, citing cases where they went above and beyond to help with insurance needs.
Mixed Reviews of Jeff Xu
While most reviewers have praised State Farm's customer service, some have noted that Jeff Xu, the main agent or owner, can be difficult to communicate with due to his fast talking and tendency not to listen to policy holders. However, his partner John Hopkins has received glowing reviews for his excellent customer service skills.
Variety in Agents
Several reviewers have mentioned the different agents they have worked with, including Sam Sun, John Hopkins, and Jeff Xu. While Jeff Xu receives mixed reviews, Sam Sun has been consistently praised for his professionalism, patience, and personalized service. John Hopkins has also received high praise for his exceptional customer service skills.
