When it comes to insurance, we've got you covered.
Welcome to our insurance agency, where we prioritize protecting what matters most to you. With over three decades of experience in the industry, we have honed our expertise in providing comprehensive insurance solutions tailored to your unique needs. Our agency is proud to be a part of the State Farm family, giving us access to a wide range of insurance products and resources.
Our team is led by Jan Carpenter, a seasoned State Farm Insurance Agent with a CPCU designation and a Bachelor's Degree in Business Administration. Jan's extensive experience and commitment to continuous learning enable her to deliver exceptional service and guidance to every client. As an active member of the Chamber Of Commerce, Jan is deeply rooted in the local community and is dedicated to serving its members.
Our Services
At our agency, we understand the importance of safeguarding your property and loved ones. Our services encompass a broad spectrum of insurance products, including:
- Auto Insurance: With more than 31 years of experience working with State Farm, we provide unparalleled expertise in auto insurance. We will help you navigate the complexities of insurance and find a policy that fits your needs.
- Homeowners, Condo, and Renters Insurance: We offer insurance options to protect your home, condo, or rental property. Our team recognizes the value of your property and will work diligently to provide the coverage that suits your specific situation.
- Life Insurance: For those interested in life insurance, we offer complimentary quotes to help you make informed decisions about your coverage.
- Business Insurance: Our agency is equipped to assist business owners in protecting their assets and livelihoods with comprehensive business insurance plans.
- Pet Insurance: We understand the value of our furry friends in our lives and are proud to offer pet insurance coverage.
- Health Insurance: Our team is committed to ensuring your overall well-being by offering health insurance options.
- Flood Insurance: We are here to help you navigate the process of obtaining flood insurance to protect your property from the risks associated with natural disasters.
- Recreational Vehicles Insurance: We extend our coverage to include insurance options for boats, motorcycles, and RVs, ensuring that all your recreational vehicles are adequately protected.
Based in the tri-county area, our agency is dedicated to serving our local community. Our comprehensive range of services and availability to assist with various insurance needs set us apart. Contact us today to learn more about how we can help protect what matters most to you!
Staff Performance
The staff at Timberly Weber Trost's office at State Farm has received overwhelmingly positive reviews. Many customers have praised their excellent service, politeness, and knowledge. Rae, Jan, and Timberly have all been singled out for their exceptional communication skills, politeness, and ability to make the insurance process hassle-free.
Communication
Effective communication was a key factor in the positive reviews. Several customers mentioned that they appreciated the staff's ability to listen to their concerns, answer their questions, and provide timely responses. Jan, in particular, was praised for being efficient, friendly, and helpful.
Service
The staff's ability to handle claims, merge policies, and provide excellent coverage has been widely praised. Customers have reported that their issues were handled quickly and painlessly, and that the staff went above and beyond to meet their needs.
Contrast with Negative Experience
However, it's worth noting that one customer, Diginess Unknown, had a severely negative experience with State Farm and their agent, Timberly Weber Trost. The reviewer reported receiving no services, being left with an uninsured truck for 48 hours, and being poorly treated during the claims process.
