At Ackerson Insurance Services, LLC, we pride ourselves on being a locally owned and operated insurance agency, serving the communities of Charles City, New Hampton, Mason City, Waverly, Nashua, and beyond. With over thirty-five years of experience, we have established a reputation for providing personalized insurance solutions to individuals, families, and businesses.
Our Services
As an independent insurance agency, we offer a wide range of insurance programs designed to meet the diverse needs of our customers. Our personal insurance programs include home, auto, and Medicare supplements, while our commercial insurance programs cover all aspects of business needs. Whether you're a farmer, a business owner, or a contractor, we have the expertise and resources to tailor a policy that meets your specific requirements.
Our Philosophy
At Ackerson Insurance Services, we believe that trust and relationships are the foundation of our business. We take the time to understand our customers' unique needs and goals, and we work closely with them to create personalized insurance solutions that provide peace of mind and financial security. Our team of experienced professionals is dedicated to providing exceptional service, timely responses, and expert advice to our customers.
Community Involvement
As a locally owned business, we are deeply invested in the communities we serve. We believe in giving back and supporting local organizations and initiatives that enhance the quality of life for our residents. Our staff members are actively involved in various community organizations and charities, and we proudly support local events and initiatives that promote economic growth and development.
Our Commitment
At Ackerson Insurance Services, we are committed to delivering exceptional service, providing competitive rates, and offering innovative insurance solutions that meet the evolving needs of our customers. We are dedicated to being a trusted partner in your insurance journey and to making a positive impact on the communities we serve.
Exceptional Customer Service
The reviewers of Shankland Insurance have consistently praised the excellent customer service received from the agency, particularly Staci Ackerson, who has been described as an "awesome agent" and "amazing to work with". They have highlighted her professionalism, knowledge, expertise, and kind manner, which made them feel at ease when addressing their questions and concerns.
Staci's communication skills have also been commended, with reviewers noting her excellent verbal, written, and electronic correspondence, even when she was on vacation. The team at Shankland Insurance has been described as friendly, down-to-earth, and understanding, providing personalized service to each client.
Prompt and Timely Service
Reviewers have also praised the agency's prompt and timely service, with Staci and her team providing thorough answers to their questions and addressing their needs in a swift and efficient manner. Some reviewers have noted that they have received their answers immediately, while others have appreciated the speedy research and resolution of their cases.
Variety of Insurance Options
The agency has been commended for offering a range of insurance options, with Staci providing reviewers with multiple options and explaining the pros and cons of each. Reviewers have appreciated the effort to understand their unique needs and provide coverage that meets their budget.
Long-Term Relationships
Several reviewers have mentioned that they have been loyal customers of Shankland Insurance for many years, with some having been with the agency since the 1990s. They have praised the agency for providing excellent service and competitive prices throughout this time, and appreciate the personal touch and attention to their needs.
