Protecting You and Your Family is Our Top Priority
At our agency, we take pride in being your Good Neighbor and local State Farm Agent for over 23 years. Our team of licensed insurance representatives is committed to providing personalized service and care to our customers. We understand the importance of having the right insurance coverage, and we're dedicated to helping you find the perfect fit for your unique needs.
Our Services
We offer a wide range of insurance products, including Auto, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health, and Recreational Vehicles. Our team is knowledgeable about the vast number of insurance products offered by State Farm, and we're eager to work with you to understand your goals and identify ways to help protect them. Whether you need insurance for your home, car, business, or personal items, we've got you covered.
Our Team
Our team is comprised of experienced insurance professionals who are fluent in Spanish and Croatian. We take great pride in helping our customers understand their insurance options and ensuring they receive the appropriate, personalized coverage. With over 130 years of combined insurance experience, you can be confident that we know what we're talking about.
Awards and Recognition
Our office has been recognized for our exceptional service, both in and out of the office. We've won several awards, including the Community Service Award from the NAIFS and the St. Augustine Record's Agency of the Year. Our agency was also recognized as a top State Farm agency in 2019, 2020, 2021, 2022, and 2023.
Why Choose Us?
At our agency, we're committed to providing exceptional customer service, personalized attention, and expert guidance. We're proud to have a 5-star average rating on Google, with over 275 reviews from satisfied customers. Our team is ready and happy to assist you, and we offer 24/7 Good Neighbor service after office hours. Whether you need a free insurance quote, have questions about your policy, or just want to chat, we're here for you.
Exceptional Service and Expertise
The reviewers at Craig Duhurst State Farm agency are extremely satisfied with the service they received. The staff, including Heather, Brian, Marjorie, Marissa, Zee, Maryssa, Katie, and Brian, go above and beyond to assist with insurance needs. They are praised for their professionalism, knowledge, and exceptional customer service. Reviewers highlight the agents' responsiveness, helpfulness, and ability to make the insurance process easy and stress-free.
Competitive Rates and Excellent Communication
The agency is also commended for its competitive rates and clear communication. Reviewers mention that the agents take the time to understand their needs and make recommendations to address any insurance or financial exposures. The office is described as friendly, knowledgeable, and responsive, with staff always available to answer questions and address concerns.
One Negative Review
However, one reviewer, Lily Chiliseo, had a negative experience with the agency. They mention that the only good service they received was when they initially signed up for an auto policy, but every other time they called, no one would answer their calls or respond to their messages. The reviewer feels that the agent is only interested in getting the initial commission.
