Dedicated. Distinguished. Diversified.
Bound by a relentless pursuit of client success, Diversified Insurance stands out as a trusted partner in risk management and protection. Founded in 2001, we've built an unmatched reputation for personalized service, customized risk mitigation strategies, and unwavering advocacy.
What Drives Us: Client-Focused Expertise
Our team of seasoned professionals understands the unique challenges faced by businesses and individuals in today's world. We prioritize open communication, transparent explanations, and personalized solutions tailored to your individual needs.
Comprehensive Risk Management Solutions
We offer a comprehensive suite of property & casualty insurance products designed to address a diverse range of risks, including:
- Commercial Property & Business Income Insurance: Protecting your physical assets and revenue from unforeseen events like natural disasters, property damage, or business interruptions.
- Cyber Risk & Data Protection: Comprehensive coverage for data breaches, cyberattacks, and business disruptions caused by technology-related incidents.
- Travel & Accident Insurance: Safeguard individuals against unexpected medical expenses incurred during travel or accidents.
- Ocean Marine Insurance: Specialized coverage for maritime risks associated with ocean transportation, fishing, and other marine activities.
Beyond Insurance: Value-Added Services
Our dedication extends beyond simply providing insurance. We leverage our expertise to:
- Risk Management Audits: Comprehensive assessments help identify potential vulnerabilities and develop effective mitigation strategies.
- Employee Benefits Consulting: Customized plans aimed at controlling costs, attracting talent, and ensuring optimal coverage for your workforce.
- Claims Advocacy: Our dedicated team works tirelessly to ensure fair and timely settlements for your insurance claims.
A Trusted Partner in Your Success
Our commitment to client success sets us apart. We are invested in building lasting relationships and proactively partnering with you to achieve your business goals. With Diversified Insurance, you get:
- Experienced industry experts at your disposal
- Transparent communication and clear explanations
- Personalized solutions tailored to your unique needs
- Responsive and personalized service every step of the way
Poor Customer Experience
Customers have expressed frustration with the customer service provided by the insurance company. There have been reports of unanswered emails, unreturned phone calls, and excuses, leading to feelings of distrust and disappointment. The company's lack of response to client inquiries and issues has been a major point of contention.
Inefficient Claims Process
The claims process has been criticized for being slow and inefficient. One customer experienced a delay of almost 30 days in getting approval to repair a company van after an accident. Despite the efforts of a third-party adjuster, the customer was left feeling frustrated with the lack of control the company has over the progress of contracted companies.
Positive Exception
One customer, however, has had a consistently positive experience with the company. They praised the staff's expertise and commitment to suggesting solutions that benefit the customer, even if it means less profit for the company. This customer's expectations have been consistently exceeded, earning the company their loyalty.
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