At our State Farm agency, we understand that life's uncertainties can be overwhelming. As a dedicated State Farm agent and a hardworking single mom of four, I, Janessa Mitterling, prioritize the well-being of my loved ones and extend that mindset to my work. Our team values individualized attention and personalized policies tailored to your unique needs and goals.
Our Services
We offer a wide range of insurance products to protect your assets, family, and business. Our expertise includes:
Auto Insurance: Protect your vehicle and drive with confidence.
Homeowners Insurance: Safeguard your home and its contents from unexpected damage.
Condo Insurance: Ensure your condo is adequately protected from unforeseen events.
Renters Insurance: Protect your personal belongings and financial investments.
Business Insurance: Secure your business operations and assets.
Life Insurance: Provide for your loved ones' financial security in the event of unexpected circumstances.
Other Products: Explore our banking options and licenses.
Community Involvement
As a proud member of the Lycoming County community, I actively participate in various organizations, including the Muncy High School FBLA, Downtown Muncy Inc, McCann School of Business & Technology, The Muncy Rotary Club, and The Doing Good in the Neighborhood Crew. Community involvement is a core value of mine, as I believe in giving back to the community.
Meet Our Team
As a family-oriented and community-driven agent, I understand the importance of building relationships. We take the time to listen, provide honest and thoughtful service, and work diligently to understand your unique needs and goals.
Office Information
Address: 9 N Washington Street Suite 1, Muncy, PA 17756-1138
Phone: (570) 546-5000
Fax: (866) 599-1198
Phone Hours: Mon-Fri 9am - 5pm, Sat-Sun Closed After Hours by Appointment
Contact Us
Please feel free to reach out to us to discuss your insurance needs, schedule an appointment, or request a free quote. We look forward to welcoming you into our State Farm family!
Service Ratings and Reviews
The reviews provided reveal a mix of positive and negative experiences with State Farm's services. The ratings range from 1 star to 5 stars, with the majority being 5 stars.
Communication Issues
One reviewer, Leanne Hochberg, expressed frustration with the lack of communication from the insurance agent, Jenn. She called twice to transfer her vehicle insurance but never received a call back. Her mom had to call on her behalf, and the agent answered immediately, leading to feelings of disappointment and an intention to escalate the issue to the company's human resource department and the Better Business Bureau.
Exceptional Service
The majority of reviewers, however, have had exceptional experiences with their agent, Janessa. Reviewers praise her for being exceptional, pleasant, and easy to communicate with. They appreciate her attention to detail, ability to explain policy options clearly, and willingness to go above and beyond to ensure their needs are met.
Professionalism and Knowledge
Reviewers commend Janessa and her staff for being professional, knowledgeable, and caring. They appreciate the time taken to understand their needs and provide personalized service. Many reviewers have reported feeling comfortable and valued as customers.
Standards of Service
The high ratings from most reviewers suggest that State Farm's services, particularly with Janessa as their agent, have met or exceeded their expectations. By contrast, Leanne Hochberg's poor experience highlights the importance of effective communication and follow-through in customer service.
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