Empowering Health, Wellness, and Prosperity through Expert Guidance
At MLJ Insurance Services, we pride ourselves on being a full-service broker agency for individual and group health insurance. Our bilingual office, speaking both English and Spanish, takes pride in evaluating each insurance company we represent based on their financial stability, reputation, and plan designs. We strive to have excellent relationships with the insurance companies and their representatives, ensuring our clients always have access to the best available options.
Our Expertise
With extensive experience in the health insurance industry, our team of experts is dedicated to providing personalized service, extensive knowledge of the insurance market, and a deep understanding of the complexities of the healthcare system. We take the time to understand our clients' unique needs and tailor our services to deliver tailored solutions that meet their specific requirements.
Our Services
At MLJ Insurance Services, we offer a wide range of services designed to cater to our clients' diverse needs. From individual and group health insurance to Medicare and worksite insurance, we provide comprehensive solutions that address the complexities of the modern healthcare system. Our team of experts is dedicated to helping individuals, families, and businesses navigate the often-complex world of health insurance, ensuring they have access to the best possible coverage options.
Our Mission
Our mission at MLJ Insurance Services is to provide exceptional service, exceptional expertise, and exceptional results. We strive to build long-lasting relationships with our clients, providing personalized guidance and support as they navigate the often-complex health insurance landscape. With our expertise and guidance, our clients can make informed decisions about their health insurance, ensuring they have the coverage they need to protect their well-being and financial security.
Disappointing Customer Service Experience
Multiple reviewers have shared their unfavorable experiences with MLJ Insurance Services, particularly with their customer service representative, Antonia Kelly. The primary issue seems to be with the representation and communication style of Antonia Kelly, which left many customers feeling frustrated and unsatisfied.
Lack of Empathy and Pushy Tactics
Several customers have reported feeling harassed and pressured by Antonia Kelly, who allegedly sent multiple emails and made repeated phone calls to try to convince them to switch to her services. This tactic has been described as aggressive and insensitive, particularly for customers who were going through difficult personal circumstances.
Inaccurate Information and Unfulfilled Expectations
Some reviewers have expressed disappointment with the information provided by Antonia Kelly, which turned out to be inaccurate or misleading. For instance, one reviewer was told that they could switch insurance plans, only to find out later that they were indeed grandfathered in and couldn't change until open enrollment.
Poor Communication and Lack of Transparency
Another recurring theme is the poor communication and lack of transparency from Antonia Kelly and MLJ Insurance Services. Customers have reported feeling confused, misinformed, or ignored, which has led to frustration and mistrust.
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