Choose local. Choose independent. Choose Foster Insurance Agency.
At Joe Query State Farm Agency, we understand that insurance can be overwhelming and complicated. That's why we're dedicated to providing personalized service and expert guidance to help you make informed decisions about your insurance needs. As a second-generation State Farm Agent, I've spent over 30 years in the insurance industry, and I'm passionate about helping individuals and families in Norfolk, Virginia, and surrounding communities.
Our Services
We offer a wide range of insurance products and services to meet the unique needs of our clients. Whether you're looking to protect your auto, home, or business, we've got you covered. Our services include:
- Auto Insurance: We'll help you find the right policy to protect you, your family, and your assets on the road.
- Homeowners Insurance: We'll guide you through the process of insuring your home and personal belongings.
- Condo Insurance: We'll help you find a policy that meets your specific needs, whether you're a condo owner or renter.
- Renters Insurance: We'll provide you with valuable coverage to protect your belongings, even if you're renting.
- Business Insurance: We'll help you find the right policy to protect your small business, including liability, property, and employee benefits.
- Life Insurance: We'll help you understand the importance of life insurance and find the right policy to protect your loved ones.
- Pet Insurance: We'll assist you in finding the best pet insurance to cover your furry friends.
- Recreational Vehicles Insurance: We'll help you find the right policy to protect your boat, motorcycle, or RV.
How We Work
At Joe Query State Farm Agency, we believe in taking the time to understand your unique needs and goals. We'll take the time to listen to your concerns, answer your questions, and provide personalized recommendations tailored to your specific situation. Our experienced agents will walk you through the process of selecting the right insurance products and services, ensuring you have the coverage you need to protect your assets and loved ones.
Contact Us
If you're ready to simplify your insurance needs and take control of your financial security, we're here to help. Contact us today to schedule an appointment or learn more about our services. Our office hours are Monday through Friday, 9am-4pm, and we're available to take your call 24 hours a day. You can also reach us through our website, email, or social media channels. We look forward to serving you!
Customer Service
The customer service at Joe Query's State Farm branch has received high praise from many reviewers. Several reviewers have mentioned that the staff, particularly Shannon Jordan, have been extremely helpful, knowledgeable, and responsive in addressing their needs and concerns. They have praised the staff for their professionalism, patience, and friendliness.
Communication
Several reviewers have highlighted the excellent communication from the staff, citing their prompt responses to calls and emails. Melissa has been particularly praised for keeping her clients updated on the progress of their requests and providing clear explanations.
Problem Resolution
Some reviewers have mentioned that the staff have resolved issues quickly and efficiently, including resolving errors in their policies and addressing concerns about payment issues.
Negative Experience
However, there have been some negative reviews. One reviewer reported a poor experience with the agent, citing arrogance, argumentativeness, and condescension. Another reviewer had a frustrating experience with the payment process, resulting in a higher monthly bill than expected.
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