Your Protection, Our Priority
Our Story
Hometown Insurance Group has been providing compassionate and personalized insurance solutions to the people of Columbus, Nebraska and beyond since 1963. Founded by Francis "Fritz" Paprocki, the agency has evolved over the years, but our core values of integrity, expertise, and customer service have remained unwavering.
Who We Are
Our team of experienced and passionate insurance professionals are dedicated to helping you navigate the complexities of insurance and find the right coverage for your unique needs. We understand that every client is different, so we take the time to listen to your concerns, assess your individual situation, and present you with personalized options.
What We Offer
We offer a comprehensive range of insurance products to protect you and your loved ones against life's unexpected moments. Our services include:
Personal Insurance
- Homeowners & Renters Insurance
- Auto & Motorcycle Insurance
- Life & Health Insurance
- Recreational Vehicle Insurance (RV, Boat, ATV)
Business Insurance
- Business & Professional Insurance
- Agriculture & Farm Insurance
Our Commitment
At Hometown Insurance Group, we believe in building lasting relationships with our clients. We are committed to:
- Providing excellent customer service: Our team is known for its responsiveness, personalized attention, and ability to answer your questions and address your concerns.
- Finding you the best coverage: We partner with multiple insurance providers to offer you competitive rates and customized policies.
- Educating you about insurance: We believe in empowering you with the knowledge you need to make informed insurance decisions.
Why Choose Hometown Insurance Group?
Our clients choose us for:
- Personalized attention: We take the time to understand your unique needs and concerns.
- Expert advice: Our experienced agents can guide you through the complex world of insurance.
- Competitive rates: We compare prices from multiple carriers to find you the best deal.
- Exceptional customer service: We are dedicated to providing you with a seamless and personalized experience.
Overall Experience
The reviews for Hometown Insurance Agency are mixed, with some customers praising their professionalism, customer service, and competitive pricing, while others have had negative experiences with unresponsiveness, poor value, and unprofessional behavior.
Positive Comments
- Many reviewers have praised the agency's friendly and polite staff, who are always informative and willing to help.
- Some reviewers have mentioned that they have received good service, competitive quotes, and helpful representatives.
- One reviewer was saving over $600 per 6 months on their insurance premiums after their agent compared costs with other providers.
Negative Comments
- Several reviewers have reported poor service, including unreturned calls, lack of responsiveness, and unprofessional behavior from some staff members.
- One reviewer had a negative experience with the agency's value, feeling that they were charged too much for their coverage.
- Another reviewer reported feeling frustrated with the agency's customer service, including being ignored when trying to resolve an issue.
Recommendation
It seems that the agency's reputation is somewhat mixed, with some customers having very positive experiences and others having negative ones. Overall, it appears that the agency has room for improvement in terms of responsiveness and customer service.
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