: Protect Your Family, Grow Your Business, and Save Your Time
Driven by a commitment to exceptional customer service and tailored insurance solutions, State Farm Agent Charlie Hendrick has proudly served the Hampton Roads community for over 35 years. With a deep understanding of the unique needs of the area, Charlie and his team offer a comprehensive portfolio of insurance plans to individuals, families, and businesses.
Our Expertise
Auto Insurance: From ensuring reliable coverage for your vehicle to navigating complex claims, our experienced agents help you find the best auto insurance plan for your individual needs.
Homeowners/Condo Insurance: Get peace of mind knowing your home or condo is protected against unexpected events like fire, theft, or storm damage.
Life/Health Insurance: Secure your family's future with life insurance plans designed to provide financial security in the event of illness or loss of life.
Business Insurance: Customized plans are available to protect your business from financial losses caused by unexpected incidents like accidents, natural disasters, or cyberattacks.
Beyond Insurance
Charlie Hendrick Insurance goes beyond simply selling insurance. We are dedicated to empowering our clients with valuable resources and guidance on various risk management topics. We also actively support our community through active involvement in local initiatives.
What Sets Us Apart
- Experience and Expertise: Our team boasts extensive knowledge and experience in various insurance fields.
- Personalized Service: We take the time to understand your unique needs and tailor our recommendations accordingly.
- Strong Community Involvement: We are committed to building lasting relationships with our clients and actively contributing to the community.
- Client-Focused Approach: Your satisfaction is our top priority. We are dedicated to providing open communication, transparent information, and personalized solutions.
Overall Experience
The reviews of State Farm vary in terms of the quality of service and experience. Some customers have had negative experiences with the agent and his associates, while others have had a good experience with the knowledgeable staff and good work skills.
Unprofessional Service
One reviewer, Domonique Breece, had a negative experience with the online system and the staff member she spoke with. The system stated that there was no bill due, but then the bill increased unexpectedly. When she called to inquire, the associate told her it was a system glitch and that they were hoping she would call in to report the issue. This lack of transparency and professionalism was disappointing, especially during the pandemic.
Good Service
On the other hand, two reviewers, Edwina Jones and JoAnne Gardinier, had a positive experience with State Farm. Edwina praised the knowledgeable staff and good work skills, while JoAnne felt like she was treated like family by the agency. She has been with them for 9 years and wouldn't switch even if she found a cheaper rate elsewhere.
Difficulties with Online System and Documentation
Joshua Smith had a negative experience with the online system and the requirement for printed documentation. He felt that these issues would be a challenge for customers who are in the middle of a move.
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