At Don Chang State Farm Agency, we are dedicated to providing top-notch insurance services to our clients in Reno, NV. Our mission is to provide personalized insurance solutions that cater to the unique needs of our clients, ensuring they receive the best possible protection for their assets.
Our Story
Don Chang, our founder, has been a resident of Reno since 1980 and started his State Farm Agency from scratch in 1984. With over 35 years of experience, Don has built a reputation for being a trusted insurance expert, dedicated to providing exceptional service to his clients. Over the years, Don has been recognized with numerous awards and honors, including the Crystal Excellence Qualifier, Life Underwriter Training Council Fellow, and Past State President.
Our Services
At Don Chang State Farm Agency, we offer a wide range of insurance products and services designed to provide comprehensive protection for our clients. Our insurance products include:
- Auto Insurance
- Homeowners Insurance
- Condo Insurance
- Renters Insurance
- Personal Articles Insurance
- Business Insurance
- Life Insurance
- Health Insurance
- Pet Insurance
- Rec Vehicles Insurance
- Boat Insurance
Our team of experienced insurance professionals is dedicated to providing personalized service, taking the time to understand our clients' unique needs and providing tailored insurance solutions. We pride ourselves on our ability to build long-term relationships with our clients, many of whom have been with us for over 20 years.
Our Team
Our team is led by Don Chang, a highly respected insurance expert with over 35 years of experience. Don is supported by a team of experienced insurance professionals, including Adriana, our newest team member and native Spanish speaker, and Kit, who has over 13 years of experience with State Farm. Our team is dedicated to providing exceptional service, ensuring that our clients receive the best possible protection for their assets.
Why Choose Us
At Don Chang State Farm Agency, we believe that our clients are more than just policyholders - they are our neighbors, friends, and family. We are committed to providing personalized service, taking the time to understand our clients' unique needs and providing tailored insurance solutions. Our goal is to build long-term relationships with our clients, providing them with the best possible protection for their assets.
Exceptional Customer Service
Don and Kit Chang, the owners of State Farm, have received glowing reviews from their customers. According to Jack Jones, they are "fantastic to work with" and provide "exceptional service and support." Jstpln C agrees, stating that they are "the best" and have always been prompt, friendly, and reliable in resolving insurance-related issues. Steve Smith praises the team for being "friendly, knowledgeable, and experienced professionals."
Disappointing Experience
Michelle G had a vastly different experience, giving the office a 1-star review. She felt neglected and unimportant, with her agent not providing adequate service. She cites instances of being constantly asked for vehicle mileage information, which she found frustrating.
Overall Assessment
There is a stark contrast between the positive and negative reviews. While some customers have had exceptional experiences with Don and Kit, Michelle G's experience suggests that there may be room for improvement.
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