Make smart decisions, feel safe, and respected
At Matt Dougherty Ins Agcy Inc, we take pride in being a local insurance agency serving the Omaha community. With over two decades of experience, our team is dedicated to providing exceptional service and protection for our customers. Our mission is to help you navigate the complex world of insurance, ensuring you have the right coverage for your unique needs.
Our Story
As an insurance agent since 2002, I, Matt Dougherty, have had the privilege of serving the Omaha community. With a degree in accounting from the University of Nebraska at Omaha and a Master's in Business Administration from Creighton University, I am well-equipped to help you with all your insurance needs. I am also a proud alumni of Creighton Prep and a member of the Omaha Chamber of Commerce, as well as a board member of Children's Square USA.
Our Services
We offer a comprehensive range of insurance options to cater to your unique needs. Our services include:
- Auto Insurance: Protect your vehicle and passengers with our auto insurance coverage
- Homeowners Insurance: Insure your prized possession, your home, with our homeowners insurance
- Condo Insurance: Protect your condominium and its contents with our condo insurance
- Renters Insurance: Insure your personal belongings with our renters insurance
- Business Insurance: Protect your business with our commercial insurance coverage
- Life Insurance: Ensure the financial security of your loved ones with our life insurance
- Health Insurance: Provide for your health and wellness with our health insurance
- Pet Insurance: Insure the health and well-being of your furry friends with our pet insurance
- RV Insurance: Protect your recreational vehicle with our RV insurance
- Auto Insurance Premiums: Reduce your auto insurance premiums with our discounts and promotional offers
About Our Offices
We have two office locations in the Omaha area: 119 N. 72nd St. Omaha, NE 68114 and 0667 Maple St. Omaha, NE 68104. Our offices offer a variety of products, including home insurance, auto insurance, business insurance, renters insurance, and life insurance.
Get in Touch
Don't hesitate to contact us today. We are committed to helping you and your family with all your insurance needs. You can reach us via call, text, or email. We look forward to serving you!
Customer Service Experience
The reviews highlight a mixed bag of customer service experiences. On the positive side, many reviewers praised the agency's staff for being helpful, responsive, and friendly. They appreciated the personalized attention and educational approach of the agents, particularly Matt Herek and Michelle. Some reviewers also commended the agency's ability to resolve issues quickly and efficiently.
Issues with Billing and Policy Changes
However, some reviewers expressed frustration with billing errors, policy changes, and lack of communication from the agency. They reported being overcharged, promised credits that were not processed, and being told to pay bills without explanations. In one case, a reviewer was accused of not paying a bill when they had already done so.
Communication and Follow-up
Another common issue was the lack of follow-up and communication from the agency. Some reviewers reported leaving messages and not receiving callbacks, while others felt that their concerns were not taken seriously.
Overall Satisfaction
Despite the negative experiences, many reviewers expressed overall satisfaction with the agency, citing the helpfulness of the staff and the ease of working with them.
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