Servicing Texas and Louisiana in ALL Your Insurance Needs
At State Farm Insurance, our mission is to provide exceptional service and personalized attention to each of our clients. As a local agency, we are committed to making a positive impact in our community. Our team of experienced professionals is dedicated to helping individuals, families, and businesses manage their risk and achieve their goals.
Our Story
Our agency is led by Melissa Long, a University of Florida graduate who has a deep understanding of the importance of community and customer service. Melissa's experience in the industry spans over 15 years, with a background in claims representation and agency management. She is passionate about building lasting relationships with her clients and is dedicated to providing tailored solutions to meet their unique needs.
Insurance Products and Services
At State Farm Insurance, we offer a wide range of insurance products and services to meet the diverse needs of our clients. Our product line includes:
- Auto Insurance: Coverage for drivers, vehicles, and fleets
- Homeowners Insurance: Protection for homes, condos, and renters
- Condo Insurance: Coverage for condominium owners and associations
- Renters Insurance: Liability coverage for tenants
- Business Insurance: Coverage for small businesses and commercial properties
- Life Insurance: Term life, whole life, and universal life insurance options
- Health Insurance: Group and individual health insurance plans
- Pet Insurance: Coverage for pets and pet owners
- Recreational Vehicles Insurance: Coverage for boats, ATVs, and UTVs
- Boat Insurance: Coverage for boats and watercraft
Community Involvement
At State Farm Insurance, we believe in giving back to the community that we serve. Our agency is actively involved in local charitable initiatives and supports local organizations that align with our values.
Get in Touch
If you would like to learn more about our insurance products and services or have any questions, please do not hesitate to contact us. We are dedicated to providing exceptional service and look forward to helping you achieve your goals.
Staff and Customer Service
The staff at Melissa Long's State Farm office, particularly Wendy, Wendy Butterworth, Lauryn, and Amy, were consistently praised for their exceptional customer service, knowledge, and helpfulness. They were described as going above and beyond to assist customers, providing great communication, and making the insurance process easy to understand.
Insurance Services
The office was commended for its ability to provide a range of insurance services, including auto, home, and life insurance. Customers appreciated the staff's expertise in finding them the best rates and policies to suit their needs.
Negative Experiences
However, some customers reported negative experiences with the office, including issues with staff not responding to messages, not updating personal information, and failing to provide adequate support when needed.
Staff Interaction
Some customers had issues with the way they were treated by certain staff members, including being spoken to rudely and being hung up on.
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