- "Like a Good Neighbor, We're Here to Help"
Welcome to our insurance agency, where we are dedicated to helping the residents and businesses of Ann Arbor and the rest of Michigan manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are proud to be a second-generation agency, serving our community with integrity, expertise, and personalized service for over a decade. Our team is led by Ben Torres, a ChFC (Chartered Financial Consultant) and a member of the Ann Arbor Chamber of Commerce. We are proud of our 4.9 out of 5 average rating on Google, based on 73 reviews, and we are committed to upholding this standard of excellence in every interaction with our clients.
Our Services
We offer a wide range of insurance products and services designed to meet the diverse needs of our clients. Our portfolio includes:
- Auto, motorcycle, homeowners, condo, and renters insurance, to protect your personal assets and liabilities.
- Personal articles insurance, to cover your valuables such as jewelry, art, and collectibles.
- Business insurance, to safeguard your enterprise against various risks, including property damage, liability, and business interruption.
- Life and health insurance, to provide financial security and peace of mind for you and your loved ones.
- Other products, such as banking, mutual funds, and annuities, to help you achieve your financial goals.
We work with top-rated insurance companies and financial institutions, such as State Farm, FINRA, and the National Association of Insurance and Financial Advisors (NAIFA), to offer you the best coverage and value. We are committed to educating and empowering our clients to make informed decisions about their insurance and financial needs.
Our Community
We are not just an insurance agency; we are a member of the Ann Arbor community and the wider Michigan region. We are proud to support local organizations and events, such as the Ann Arbor Chamber of Commerce, the Legion of Honor, and various charitable causes that align with our mission of helping people manage the risks of everyday life. We believe that our community is our family, and we strive to serve and give back in meaningful ways.
Our Team
Our team is our greatest asset and the key to our success. We are a tight-knit group of professionals with a passion for insurance and service. Our team includes:
- Ben Torres, the agency owner and principal agent, who has over 10 years of insurance experience and is proficient in commercial insurance.
- Josh Trent, the office manager, who has been with Ben Torres State Farm since 2016 and is an expert in building relationships and protecting clients' interests.
- Annette Brandon, a licensed agent with over 25 years of experience in property, casualty, life, accident, and health insurance. Annette is an expert in personalized service and life insurance, and she is passionate about ensuring everyone has the right coverage for their loved ones.
Contact Us
If you are interested in learning more about our agency or requesting a personalized quote, please visit our website or call us at (734) 929-6171. We would be honored to serve you and your family or business. We are conveniently located at 118 1/2 E Washington St Ann Arbor, MI 48104, with validated parking across the street. We offer virtual appointments and after-hours service by appointment.
Excellent Customer Service
The reviews highlight the exceptional customer service provided by Ben Torres and his team. They are praised for their prompt responses, patience, and willingness to help, even in unique circumstances.
Personalized Attention and Expertise
Ben Torres is commended for taking the time to understand individual circumstances and providing personalized guidance on insurance policies. His extensive knowledge and expertise are appreciated by clients, who feel confident in his ability to match them with the best policies for their needs.
Going Above and Beyond
Several reviewers mention instances where Ben Torres went above and beyond to assist them. He volunteered to provide notary public services pro bono, traveled to a rehab center to facilitate a document signing, and spent extended periods on the phone to ensure clients understood their options.
Consistently Friendly and Efficient
The office is described as consistently friendly, efficient, and knowledgeable. Clients appreciate the pleasant and easy-to-deal-with nature of the team, making what could be stressful experiences much easier to handle.
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