Commitment, Reliability, and Service: Your Partner in Insurance
Red Shield Insurance Company, established in 1979, stands as a trusted partner in the Pacific Northwest, offering reliable insurance solutions to local agents and their clients. Driven by a commitment to regional understanding and personalized service, we have built a reputation for excellence in the industry.
Our History
Founded in 1979, Red Shield Insurance Company began by providing coverage for the general public, later expanding its reach to small and medium-sized businesses in 1986. Guided by founder Mr. Ed Altorfer's vision, we have consistently earned an "A" rating from A.M. Best.
Our Mission
Our mission is to create harmony and security for both our customers and employees by:
- Knowledge: Fostering an environment that encourages open communication, inspires innovation, and promotes continuous learning.
- Commitment: Adhering to ethical standards and proactively reducing uncertainty through tailored property and casualty solutions.
- Reliability: Delivering timely and meticulous services with care and precision.
What We Offer
Red Shield Insurance Company provides a comprehensive selection of insurance products to address the unique needs of our clients. Our expertise spans diverse fields, including:
- Commercial Property Liability: Protecting businesses from financial losses due to property damage or occurrences.
- Service Contractors: Coverage for contractors and their work, ensuring protection against claims of negligence.
- Inland Marine: Specialized insurance for watercraft, vessels, and cargoes transported on inland waterways.
- Floating Properties: Coverage solutions for docks, marinas, and other marine-related properties.
- Yachts: Comprehensive insurance for private yachts, encompassing various risks and ensuring peace of mind.
Our Approach
Based in Portland, Oregon, Red Shield Insurance Company operates with a regional focus, allowing us to understand the specific needs of the Pacific Northwest market. We partner with local insurance agents who possess deep understanding of their clients' unique risks and tailor our coverage to their specific requirements. This personalized approach ensures our clients receive the tailored protection they deserve.
Poor Customer Service and Unreliable Insurance Claims
These reviews highlight the negative experiences of customers with this insurance company. The reviewers express frustration and disappointment with the company's poor customer service, uncertain and changing claims processes, and unreasonable denials of claims.
Unreliable Claims Process
Multiple reviewers have had issues with the claims process, with claims being denied or changed suddenly. Author Yvette L. mentions that the company is "the sketchiest insurance company" she has ever dealt with, and that claims are often denied due to "technicalities". Author Steve R. had a similar experience, with a claim being denied despite the adjuster initially stating that it would be covered. Author Brigham W. simply states that the company "denies all claims based on technicalities".
Poor Communication
Reviewers have also criticized the company's communication skills, with some saying that agents fail to clearly explain the claims process or anticipate delays. Author Cubb C. mentions that an agent could not provide a specific timeframe for reviewing the claim, despite another agent providing a more accurate estimate.
Worst Company Ever
Author Brigham W. sums up the negative experience by labeling the company as "the worst company ever". All of the reviewers have given the company 1-star ratings, indicating their extreme dissatisfaction with the service.
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