Protecting what matters most, so you can live life to the fullest.
At The Hartford, we believe that insurance is more than just a policy - it's a promise to be there when you need us most. For over 200 years, we've been helping people and businesses prepare for the unexpected, protecting them from loss and uncertainty. Our goal is to provide innovative insurance solutions that meet the unique needs of our customers, whether you're an individual, a small business owner, or a large corporation.
Our Services
We offer a wide range of insurance solutions designed to meet the diverse needs of our customers. Our auto insurance solutions provide benefits for AARP members, discounts for bundling policies, and coverage options for classic cars, RVs, and more. Our home insurance solutions include homeowners insurance, renters insurance, condo insurance, and flood insurance, as well as discounts and savings for AARP members.
For businesses, we offer commercial insurance solutions that cater to small, midsize, and large businesses, including business owner's policies, general liability insurance, professional liability insurance, workers' compensation insurance, and commercial auto insurance. We also provide employee benefits solutions, including voluntary benefits, absence and leave management, and customized insurance plans for industries.
Our Mission
At The Hartford, we're committed to helping people and businesses thrive in the face of uncertainty. We believe that insurance is not just about protecting against loss, but about empowering people to live their lives with confidence and purpose. Our mission is to provide innovative insurance solutions that help our customers achieve their goals and pursue their passions.
Our Values
We value integrity, respect, and excellence in everything we do. We're committed to being a responsible corporate citizen, and we strive to make a positive impact in our communities through our corporate social responsibility initiatives. We believe that our employees are our greatest asset, and we're dedicated to creating a work environment that's inclusive, diverse, and empowering.
Our History
With roots dating back to 1810, The Hartford has a long history of innovation and excellence. From our humble beginnings as a small insurance company in Hartford, Connecticut, we've grown into a global insurance leader, serving millions of customers around the world. Throughout our history, we've remained committed to our core values of integrity, respect, and excellence, and we continue to innovate and evolve to meet the changing needs of our customers.
Disappointing Expectations
Many customers have expressed their dissatisfaction with The Hartford, citing poor customer service, misleading policies, and a lack of transparency. The reviews highlight several issues, including:
- Difficulty in canceling policies: Some customers have reported encountering problems when trying to cancel their policies, with the company automatically charging them for two months in advance, ignoring follow-up calls, and failing to provide refunds.
- Inadequate communication: Representatives have been accused of being unhelpful, rude, and ignorant, with customers struggling to get clear answers or updates on their claims.
- Hidden policy changes: The Hartford has been accused of making policy changes without informing customers, resulting in unexpected expenses or changes to their benefits.
- Poor handling of claims: Customers have reported delays, denials, and disputes regarding their claims, with the company spending thousands of dollars on "peer to peer" reviews and hiring private investigators to dispute claims.
Limited Satisfactory Experience
Only one customer, Lindsay H., reported a positive experience with The Hartford, stating that they received a satisfactory settlement amount and courteous treatment from their adjuster.
