Perseverance, Discipline, Commitment
Who We Are
Canal Insurance has been a leading provider of transportation insurance for over 80 years. We stand as a trusted partner and advocate for motor carriers, offering innovative solutions and personalized coverage options to navigate the complexities of the industry. Our team of experienced professionals, fueled by decades of expertise and unwavering commitment, is dedicated to delivering first-class protection and service to our valued customers.
Our Mission
Our mission is to empower transportation businesses with comprehensive insurance solutions and risk management guidance, ensuring operational continuity and peace of mind. We leverage our deep understanding of the industry to tailor coverage to each client's unique needs and challenges, delivering tailored solutions for every phase of the journey.
Our Values
Integrity and commitment are the bedrock of our success. We uphold the highest ethical standards and maintain open communication, establishing trust and fostering strong relationships. We embrace innovation and agility, constantly seeking new ways to enhance our offerings and better serve our clients.
Our Expertise
For generations, Canal Insurance has been protecting the interests of motor carriers across the nation. We offer a comprehensive range of insurance products designed to address the specific risks and challenges faced by the industry, including:
- Commercial Truck Insurance: Comprehensive coverage options for express fleets, mid-fleet operations, and large trucking fleets.
- Physical Damage Insurance: Protection against damage to your vehicles caused by collision, theft, or other unforeseen events.
- Cargo Insurance: Safeguard your valuable cargo from loss or damage during transportation.
Our Commitment
At Canal Insurance, we are committed to:
- Perseverance: Navigating the ever-changing transportation landscape with unwavering fortitude.
- Discipline: Making prudent underwriting decisions to ensure financial stability.
- Commitment: Providing superior customer service and fostering strong partnerships.
Join Us
We invite you to explore the diverse opportunities and rewarding careers available at Canal Insurance. We value our people and are proud to cultivate an environment that fosters teamwork, innovation, and personal growth.
Issue with Claims Resolution
The majority of reviewers expressed extreme dissatisfaction with Canal Insurance Company's claims resolution process. They reported difficulties in getting their claims paid, with some even stating that the company refused to pay out despite agreeing to do so. Others mentioned that the company's claims adjusters were rude and unprofessional, and that they had to hire lawyers to get their claims resolved.
Unprofessional Employees
Many reviewers described the company's employees as rude, unprofessional, and unhelpful. They reported being disrespected and dismissed when trying to resolve issues or file claims.
Poor Customer Service
Reviewers complained about the company's poor customer service, stating that they were unresponsive to emails and phone calls, and that they failed to provide adequate support.
Policy Issues
Some reviewers reported issues with their policies, including being charged for the entire policy period even after canceling, and being told that their policy was not the same as they had purchased.
Positive Experiences
However, a few reviewers reported positive experiences with the company, including one reviewer who praised an employee in the Test Drive Department for their exceptional customer service and knowledge. Another reviewer had a good experience with the company's claims process after their car was hit in a parking lot.
