Integrity, Reliability, and Great Customer Service
Our Vision
For over 60 years, Stiel Insurance has proudly served Louisiana residents with reliable, personalized insurance solutions. As a family-owned business, we understand the importance of protecting your family and your assets. Whether you need coverage for your personal life or your business, our experienced agents are here to guide you through the process and find you the best possible protection.
Our Expertise
Our diverse team of professionals specializes in various insurance products including:
- Personal Insurance: Customize your home, auto, and life insurance needs with affordable plans to fit your unique situation.
- Commercial Insurance: Tailor your business coverage to your specific industry with specialized plans for oil and gas, general liability, and more.
- Health & Employee Benefits: Design customized healthcare plans and employee benefit programs to meet the unique needs of your business.
Our Values
Integrity, reliability, and exceptional customer service are the cornerstones of our business. We strive to:
- Provide personalized attention: Our agents take the time to understand your individual needs and goals.
- Offer competitive rates: We compare plans and negotiate on your behalf to ensure you get the best value.
- Communicate clearly: We provide transparent and straightforward information about your coverage and any changes.
- Be responsive: We are dedicated to handling your inquiries promptly and efficiently.
Our Commitment
At Stiel Insurance, we are committed to building lasting relationships with our clients. We are not simply selling insurance, we are providing peace of mind. Our dedicated team is here to support you throughout the process, ensuring you have the confidence you need to face life's unexpected moments.
Poor Customer Service and High Prices
The reviews are overwhelmingly negative, with one reviewer expressing extreme disappointment and frustration with the company's customer service and high prices. Eulalie M. Fee, a loyal customer of 20 years, gives the company a 1-star rating and describes their experience as "the absolute WORST customer service ever". She had been paying almost $13,000 a year for her homeowners and liability insurance premiums, but was unable to get any assistance from the company when she needed help with a refund or pricing a less expensive plan. After comparing premiums with Allstate, she found a better option for $6,000 a year less.
Conclusion
The reviewer's experience was far from satisfactory, with poor customer service and unaffordable prices leading them to seek a better deal with a competing insurance company.
