At Gaines Insurance Agency, Inc., we are proud to be a local, independent insurance agency serving the Roseville, Rocklin, and surrounding Northern California areas. As a licensed agency through the California Department of Insurance (CDI) with license number #0H64864, we are committed to providing our clients with exceptional customer service, tailored insurance policy options, and unparalleled attention to their individual needs.
Our Story
We were founded on a simple principle: to provide our clients with the highest level of personal and professional service, while offering a wide range of insurance policies to suit their unique needs. Our experienced and knowledgeable team is dedicated to understanding each client's situation, and we take the time to ensure they are properly insured. We take pride in being a trusted partner for our clients, helping them navigate the often-complex world of insurance.
Our Services
As a full-service insurance agency, we offer a comprehensive range of insurance policies and services, including:
Personal Insurance
- Auto Insurance: We offer coverage for your primary automobile, as well as your secondary car, ATV, RV, off-road vehicle, and watercraft.
- Homeowners Insurance: We provide coverage for your home, condo, and renters' insurance needs.
- Health Insurance: We offer a range of health insurance options, including consumer-directed health plans, managed care plans, and short-term health insurance.
- Personal Umbrella Insurance: We offer additional liability coverage to help protect your assets in the event of a catastrophic loss.
Business Insurance
- Business Insurance: We offer a range of business insurance options, including Workers' Compensation, Liability, Umbrella, and Surety Bonds.
- Commercial Auto Insurance: We provide coverage for company-owned vehicles, trucks, and trailers.
- Property Insurance: We offer coverage for commercial buildings, including landlords, renters, and condominium associations.
Filing a Claim
If you need to file a claim or have questions about an existing claim, please contact your insurance company directly. You can find the phone number listed on our website. If you're having trouble reaching the company or prefer to speak with us directly, please don't hesitate to contact us at (916) 773-8000.
Why Choose Us?
At Gaines Insurance Agency, Inc., we believe that exceptional customer service sets us apart from our competitors. Our experienced and knowledgeable team takes the time to understand each client's unique situation, ensuring they receive the best possible insurance coverage. We're dedicated to providing our clients with unparalleled service, personalized attention, and tailored insurance solutions.
General Overview
The reviews for Gaines Insurance Company are mostly positive, with many clients praising the agency's prompt and friendly service, knowledgeable staff, and ability to find the best insurance plans for their needs. However, there are a few negative reviews citing difficulties in contacting the agency outside of business hours and weekend issues with vehicle insurance claims.
Positive Reviews
Many reviewers have had positive experiences with Gaines Insurance, citing their excellent customer service, personalized attention, and competitive rates. Several clients have mentioned that the agency has gone above and beyond to help them with their insurance needs, such as resolving issues with canceled policies or stolen vehicles. Other reviewers have praised the agency's professionalism, honesty, and ability to provide multiple insurance options.
Negative Reviews
On the other hand, a few reviewers have expressed frustration with the agency's lack of availability outside of business hours, citing difficulties in contacting them for help with vehicle insurance claims. One reviewer even reported having their truck broken into due to the agency's failure to provide adequate assistance.
