At Farmers Mutual Insurance, we've been serving Texans for over 130 years, and our mission remains the same: to provide exceptional insurance services to our members, while fostering a sense of community and belonging. As a member-owned, local insurance provider, we believe in treating our members the way we would want to be treated - with kindness, respect, and a commitment to serving our communities.
Our History and Values
In 1889, a group of local farmers came together to form Farmers Mutual Insurance, driven by a desire to protect themselves against the risks of fire and other disasters. Today, we continue to uphold the same values that our founders did, treating our members as neighbors, and working tirelessly to protect their possessions and livelihoods.
Our Board of Directors is comprised of dedicated individuals who share our vision and values, ensuring that our association remains committed to the needs of our members.
Our Products and Services
At Farmers Mutual Insurance, we offer a range of insurance products designed to meet the unique needs of our members. Our products include:
Home and Contents Insurance: Protect your property and personal belongings with our comprehensive policies, covering primary dwellings, condominiums, rental dwellings, and more.
Farm Equipment and Outbuildings Insurance: Our policies cater to the specific needs of farmers and ranchers, providing coverage for equipment, outbuildings, and other essential assets.
Manufactured Homes Insurance: Our specialized policies are designed specifically for manufactured homes, giving you the peace of mind that your property is protected.
Agency Offerings: In addition to our primary insurance products, our in-house agency offers a range of other insurance options, including auto, liability, flood, and commercial insurance, all under one roof.
Filing Claims
In the unfortunate event that a claim arises, we're here to guide you through the process, ensuring that you receive fair and prompt resolution. Our dedicated claims team is committed to providing clear, courteous, and fair service throughout the claims process.
Claims Reporting
To file a claim, please contact us at 830-625-4816 and select option #6. Our representative will walk you through the process, asking you to provide essential information such as your policy number, location, damage description, and point of contact information. We'll take care of the rest, submitting your claim to our claims manager, who will contact you within 24 hours.
Contact Us
We're proud to serve our members and are always here to listen and help. For a quote, please call us at 830-625-4816 or email us at info@fmfia.com.
Misleading and Unprofessional Insurance Company
Both reviewers experienced severe disappointment and frustration with this insurance company. Poor Customer Service appears to be a recurring issue, with the company's leadership exhibiting a lack of integrity and professionalism. Steve Slate's review reveals a particularly disturbing encounter with Josh, the head manager, who was defensive, dismissive, and even lied to him multiple times. Josh's behavior was so unacceptable that Steve didn't dare speak for more than 5 seconds without interruption.
The company's unwillingness to provide necessary information and records is also a significant issue. Josh claimed that the company only keeps records for 5 years, and when Steve asked for records, he was met with excuses and eventually hung up on. This lack of transparency and commitment to customer service is unacceptable.
The reviews also mention Rudeness and Dismissiveness as a hallmark of this company's approach. Steve's review highlights Josh's aggressive behavior, including accusing him of things that weren't true. NoName None's review also mentions being told that they "weren't a fit" and should look for another insurance company, which came across as dismissive and condescending.
Unreliable and Incompetent Leadership
Both reviews suggest that the company's leadership is incompetent and unreliable. Steve Slate's review goes as far as to question how the company can still be in business, given its poor reputation and treatment of customers. NoName None's review is particularly telling, as they mention finding another insurance company that was a better fit for their needs.
