Solving Insurance Administration Problems, One Client at a Time
At SelmanCo, we are committed to providing exceptional administrative services to our clients. As a leading insurance administrator, we specialize in reducing costs and increasing efficiency for associations, credit unions, banks, employers, and insurance companies. Our team of over 200 professionals is dedicated to delivering extraordinary service to every customer, knowing that our business only succeeds when the needs of our customers are the top priority.
Our Mission
At SelmanCo, our mission is to consistently and efficiently deliver administrative services to our clients. We strive for excellence, built on a foundation of integrity, accountability, entrepreneurship, and respect. Our values guide us in everything we do, from the way we interact with our clients to the way we approach our work.
Our Services
We offer a range of services designed to streamline administrative tasks and reduce costs. These services include:
- Insurance Administration: Our experienced team handles all aspects of insurance administration, from billing and claims to compliance and marketing.
- Billing and Claims: We take care of billing and claims processing, ensuring that your clients receive timely and efficient service.
- Compliance: Our experts stay up-to-date on regulatory compliance requirements, ensuring that your business is always in compliance.
- Marketing: We develop targeted marketing strategies to promote your products and services.
- Client Management: Our team provides exceptional client service, ensuring that your clients feel valued and supported.
- Port & Conversion: We offer a range of outsourced administrative services, including business process outsourcing, to help you cut operational costs and increase efficiency.
- Employer Supplemental Benefits: Our services help employers provide valuable benefits to their employees, freeing them to focus on their core business.
Our Partners
We have established strategic partnerships with nationally recognized, quality insurance companies. These partnerships enable us to offer our clients a wide range of insurance products and services.
What Our Clients Say
At SelmanCo, we pride ourselves on our commitment to exceptional service. Here's what some of our clients have to say:
- "I could not be more satisfied with SelmanCo. I bought a supplemental policy to complement my Tricare, and it has been more than convenient to use. The customer service is fantastic and responsive." - Peter S.
- "SelmanCo has been my supplemental insurance provider for 10+ years with Tricare as my primary. SelmanCo has always provided quick, pleasant service. I highly recommend them, and I am confident others will be very satisfied, as I am." - Robert S.
- "Always a pleasant experience working with SelmanCo support. They are very friendly and responsive. Extremely pleased with the way SelmanCo processes Tricare co-pay claims." - Ken B.
Connect with Us
Stay connected with us on social media and learn more about our services and company news.
Service and Claims Processing
Selman&Co has received both rave and scathing reviews from customers. One reviewer, Laura Griesbach, praised the company for efficiently, accurately, and timely handling claims, with no need to call them. Mark G., a Military Retiree/Tricare-Select subscriber, has had a positive experience with the company, citing no issues with claims processing. However, these positive reviews are outnumbered by the numerous negative reviews that follow.
Customer Service
Many customers have voiced their dissatisfaction with the company's customer service. Morgan Moore, Joyce Waite, Mairon, Douglas Hubbard, Rachel Prief, Matthew Bruns, Sandra Ruelas, and Charnittra Russell all expressed frustration with the company's inability to process claims, provide clear information, or respond to phone calls and emails. Some reviewers reported difficulty in getting in touch with customer service representatives, while others were met with unhelpful or unprofessional service.
Claims Processing Issues
Several reviewers experienced difficulties with claims processing, including delays, denials, and unclear communication. Sandra Ruelas reported struggling to get claims paid, with the company saying that the claim encounter was not found. Charnittra Russell had issues with her policy being canceled and then reinstated without notice. Matthew Bruns had trouble canceling his policy and was told it would take months to process a refund.
