"Don't Gamble".Insure with M.T. & R.C. Smith Insurance
At Regan Insurance Agency, we pride ourselves on being a trusted and dedicated insurance provider in the Mount Vernon, Charles Village, and Baltimore City communities. As a second-generation State Farm Agent, I, Zack Regan, am committed to upholding the values of quality service and personalized attention that have defined our family's legacy in the insurance industry.
Our Services
As your trusted insurance provider, we offer a wide range of products and services to meet the diverse needs of our clients. Our insurance products include:
- Auto insurance to protect you and your vehicle
- Homeowners insurance to safeguard your most valuable asset
- Condo insurance for unit owners and renters
- Renters insurance for those who call a property home
- Personal articles insurance for the valuable items you own
- Business insurance to protect your commercial endeavors
- Life insurance to provide for your loved ones
- Health insurance to ensure your well-being
Our team is dedicated to understanding your unique needs and providing customized insurance solutions to meet your specific requirements.
About Us
As a second-generation State Farm Agent, I have grown up in the insurance industry, learning from my father who has been serving policyholders for over 47 years. I am committed to carrying on our family's legacy by fostering strong relationships with our clients and providing exceptional service.
Our Mission
Our mission is to be the greatest part of our clients' worst day, helping them recover from unexpected events, manage the everyday risks of life, and realize their dreams. We strive to be a trustworthy and reliable partner in our community, providing coverage that you can trust.
Get in Touch
If you're looking for personalized insurance solutions, please don't hesitate to contact us at (410) 864-0004 or stop by our office. We're here to listen, advise, and provide the best possible service to ensure your peace of mind.
Communication and Professionalism
The quality of communication with Zack, a State Farm agent, is a mixed bag. While some reviewers have reported delays in communication, others have praised his responsiveness and professionalism. For instance, Christine Chew has been satisfied with Zack's service over the years, citing that he "comes through when I need him." On the other hand, Sylvia and Ftl Toya A. have had negative experiences with the communication style of Zack and his staff. Sylvia complained that Zack only cares about her paying her bill, while Ftl Toya A. found the staff to be condescending and unhelpful.
Customer Service
Zack and his team have received high praise for their customer service. Ryan Nash and Jessica Yeatman have both given 5-star ratings, stating that the team provides excellent service and is very helpful and responsive.
Conclusion
Overall, the reviews suggest that Zack and his team can be hit-or-miss in terms of communication and professionalism. While some reviewers have been satisfied with the service, others have had negative experiences. It's essential to consider these mixed reviews when making a decision about seeking insurance services from Zack.
