Protecting Federal Employees and Their Families
At SAMBA, we are a not-for-profit federal employee benefit association dedicated to protecting federal employees, annuitants, and their families. Established in 1948, our mission is to provide peace of mind to active and retired federal employees by offering an array of insurance plans tailored to meet their specific needs.
Our Services
We offer a comprehensive range of insurance plans, including the SAMBA Health Plan (FEHB), Dental & Vision Plan, Term Life Insurance, Personal Accident Insurance, and Long Term Disability Insurance. Our partnership with top-rated insurance carriers enables us to create flexible plans at affordable rates, ensuring that our members and their families receive the best possible coverage.
Our SAMBA Health Plan (FEHB) offers two health plan options, providing active and retired federal employees and their families with a range of benefits, including prescription benefits, telehealth benefits, and access to a network of healthcare professionals. Our Dental & Vision Plan provides additional coverage for dental and vision care, while our Term Life Insurance and Personal Accident Insurance plans offer financial protection in the event of unexpected events. Our Long Term Disability Insurance plan provides income replacement benefits in the event of an illness or injury, ensuring that our members can maintain their standard of living.
We are committed to providing our members with exceptional service, support, and resources. Our website provides access to a range of tools and resources, including plan brochures, premium rates, and forms and documents. We also offer a 24/7 nurseline, health assessment, and wellness programs to support our members' overall health and wellbeing.
Our Commitment to Quality
At SAMBA, we are committed to excellence in all aspects of our organization. We have been accredited by the Accreditation Association for Ambulatory Health Care (AAAHC) since 2017 and have achieved a full three-year reaccreditation term in March 2022. We strive to provide our members with the highest level of service, support, and coverage, and we are dedicated to continuously improving our services to meet the evolving needs of our members.
Technical Issues and User Experience
Samba Insurance's technical infrastructure appears to be flawed, with multiple reviewers citing issues with the website and claim submission process. The website is outdated, and the submission form is not user-friendly, leading to frustration and difficulty in completing the process. Furthermore, checks are sent through the mail, which can take a long time to arrive, and there is no option for direct deposit.
Claims Process and Communication
The claims process is also problematic, with multiple reviewers experiencing delays and difficulty in getting their claims processed. Krunchy Banana had to submit a claim multiple times, and on each occasion, they mentioned that the paperwork was lost. The customer service team is also criticized for being unhelpful, with reviewers reporting that they were hurried, short, and dismissive when trying to resolve issues.
Overall Experience
Overall, the experience of using Samba Insurance is disappointing. Reviewers have reported technical issues, communication breakdowns, and a lack of support when trying to resolve claims. The lack of a user-friendly website and claims process makes it difficult for customers to access the services they need. Unfortunately, Samba Insurance's reputation is marred by these negative experiences.
