Your Road to Better Savings
At Roadway Insurance, LLC, we understand that finding the right insurance company can be a daunting task. That's why our team of experienced agents is dedicated to helping you find the best coverage at the lowest price. We're an independent agency that works with multiple insurance companies to provide our clients with a wide range of options.
Our Story
Roadway Insurance was founded on the principle of providing expert guidance to help everyday people save time and money on their insurance needs. Our team of licensed agents and customer service representatives have a wide range of insurance backgrounds, giving us the expertise to identify the best coverage options for our clients.
Our Services
At Roadway Insurance, we offer a wide range of insurance services to meet the unique needs of our clients. Our team is committed to providing personalized service, expert guidance, and competitive pricing.
Life Insurance
We offer a variety of life insurance options from top-rated insurance companies, including American National Life, Sagicor Life, Occidental Life, Mutual of Omaha Life, and AIG Life Insurance. Our licensed agents will work with you to determine the best coverage options for your needs and budget.
Auto Insurance
Roadway Insurance is proud to offer a range of auto insurance options from top carriers, including Progressive, Safeco, Encompass, National General, and Foremost. Our agents will work with you to find the best coverage options for your vehicle, driving record, and budget.
Home Insurance
Our team is committed to providing home insurance coverage from top-rated insurance companies, including Progressive, Safeco, Encompass, and Foremost. We'll work with you to find the best coverage options for your home, regardless of its size, location, or condition.
Personalized Service
At Roadway Insurance, we pride ourselves on our commitment to personalized service. Our licensed agents will work closely with you to understand your unique insurance needs and budget, and will help you find the best coverage options to meet those needs.
Why Choose Us?
1. Independent Agency: We represent multiple insurance companies, giving us the ability to shop around for the best rates and coverage options.
2. One Stop Shopping: We can provide you with multiple quotes from top insurance companies, saving you time and effort.
3. Personalized Service: Our licensed agents will work closely with you to understand your unique insurance needs and budget, and will help you find the best coverage options to meet those needs.
4. Compassionate and Knowledgeable Staff: Our agents are highly trained and knowledgeable about the insurance industry, and are dedicated to providing exceptional customer service.
5. Convenience: We offer easy online quotes and applications, making it easy to get started with your insurance needs.
Get a Quote
Ready to get started? Contact us today to speak with one of our licensed agents and get a quote on your insurance needs. We're here to help!
Professionalism and Customer Service Issues
The first review highlights significant professionalism and customer service issues with Joe from the insurance agency. The author, Manny Blain, reports that Joe is unprofessional, rarely in the office, and difficult to reach. Furthermore, Joe made a critical mistake by providing incorrect information, which led to the author paying an outstanding balance. The author explicitly warns others not to do business with the agency, stating that Joe is a "horrible agent" due to his negligence.
Positive Customer Experiences
On the other hand, several reviewers had positive experiences with the agency. Caitlin Marie praised the agency's customer service, citing that Jeff provided her with a low policy quote and helped with canceling her old insurance. Daniel Israelashvili reported that the agency saved him a significant amount of money on his insurance and provided excellent customer service when he needed to replace a vehicle. Karl The Greaterest highly recommended the agency, specifically mentioning that Kelsey provided exceptional customer service and sales.
Conclusion
The reviews demonstrate a stark contrast in customer service experiences with this insurance agency. While some reviewers had positive interactions with helpful agents, others reported significant issues with professionalism and customer service. It is essential to weigh the pros and cons and make an informed decision before choosing to work with this agency.
