Protecting You and Your Loved Ones, One Policy at a Time.
At Emily Montone State Farm Agency, we are dedicated to providing our customers with personalized insurance solutions that cater to their unique needs. Our experienced and knowledgeable team, led by Emily Montone, is committed to educating and guiding our clients in making informed decisions about their insurance coverage.
Our Mission
Our mission is to provide exceptional customer service, build strong relationships, and deliver tailored insurance solutions that protect our clients' assets, families, and businesses. We believe in empowering our customers with the knowledge and tools necessary to make informed decisions about their insurance coverage.
Our Services
We offer a wide range of insurance products, including Auto, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health, Pet, and Rec Vehicles insurance. Our team is dedicated to understanding our clients' specific needs and providing personalized quotes, tailored to their unique circumstances. Our goal is to provide comprehensive coverage at an affordable price, giving our clients peace of mind and financial protection.
Whether you're looking for auto insurance to protect your vehicle, homeowners insurance to safeguard your home, or life insurance to secure your family's future, we have you covered. Our team is committed to providing exceptional service, answering your questions, and addressing your concerns.
About Emily Montone
Emily Montone, the founder of Emily Montone State Farm Agency, has been with State Farm for 12 years and counting. Born and raised in western PA, Emily moved to northeast Ohio in 2016 to open her State Farm agency. She has fallen in love with Cleveland and the surrounding communities and loves to explore everything Cleveland has to offer. Emily's favorite part about being an agent is developing relationships with her customers and making sure each person has a unique and personalized experience.
Insurance Products
We offer a wide range of insurance products, including:
- Auto Insurance
- Motorcycle Insurance
- Homeowners Insurance
- Condo Insurance
- Renters Insurance
- Business Insurance
- Life Insurance
- Pet Insurance
- Rec Vehicles Insurance
- Boat Insurance
Office Hours and Location
Our office is located at 5564 Wilson Mills Road Suite 202, Highland Hgts, OH 44143-3265. Our office hours are Monday to Friday, 9am to 5pm, and Saturday to Sunday, closed. We are available by appointment after hours and can be reached 24 hours a day by phone or text.
Customer Experience with State Farm Insurance
Positive Experiences
- Victoria Drucker and Emily Montone are praised for their professionalism, knowledge, and friendly approach.
- Customers appreciate their quick response to queries and ability to explain complex insurance terms.
- Some customers mention that they felt comfortable switching to State Farm due to the agents' genuine interest in their needs.
Negative Experiences
- Emily and her office staff are criticized for being unorganized and unprofessional in some instances.
- Customers report delays in returning emails and phone calls, and difficulty in getting accurate premium quotes.
- Some customers express frustration with policy changes and rate increases, with one customer experiencing a significant rate hike after a lapse in coverage.
Agent Performance
- Victoria Drucker and Emily Montone are commended for going the extra mile to ensure customers' needs are met.
- Vikki Drucker is appreciated for her efforts in ensuring rental policy meets landlords' requirements.
- However, Emily is criticized for not being proactive in resolving issues, and for not apologizing or showing concern when mistakes were made.
Rates and Coverage
- Some customers report competitive rates and discounts from State Farm.
- However, one customer expresses disappointment at losing earned discounts when moving to a new state.
