We're here to help life go right
At State Farm Nashville, our mission is to provide exceptional insurance services to the community of Nashville and Middle Tennessee. As your local State Farm agent, I, Tim Shrum, am committed to delivering personalized attention and expert guidance to help you navigate the complex world of insurance. With years of experience and a passion for building strong relationships, my team and I strive to make a positive impact on the lives of our customers.
Insurance Products and Services
At State Farm Nashville, we understand that every individual and business has unique needs and goals. That's why we offer a wide range of insurance products and services designed to meet your specific requirements. Our portfolio includes:
- Auto Insurance: Protect your vehicle and passengers with our comprehensive auto insurance coverage. Whether you're a motorcyclist, a rideshare driver, or simply need insurance for your car, we've got you covered.
- Homeowners Insurance: As a homeowner, it's crucial to have the right insurance policy in place. Our homeowners insurance coverage protects your property from various perils, including fire, weather damage, and liability claims.
- Condo Insurance: If you're a condo owner, you're aware of the importance of having the right insurance coverage. Our condo insurance policies will protect your real estate investment from damage, theft, and other losses.
- Renters Insurance: As a renter, it's essential to have personal property insurance to protect your belongings from loss or damage. Our renters insurance coverage is designed to provide financial protection in the event of unexpected events.
- Life Insurance: Whether you need life insurance for yourself or your loved ones, we offer a range of policies to suit your needs and budget.
- Business Insurance: As a business owner, it's crucial to have the right insurance coverage to protect your assets and operations. Our business insurance policies cover various risks, including property damage, liability claims, and more.
Our Commitment
At State Farm Nashville, we are committed to providing exceptional customer service, expert guidance, and personalized attention. We believe that building strong relationships with our customers is essential to delivering exceptional service. Our team is dedicated to staying up-to-date with the latest industry trends and regulations to ensure you receive the best possible coverage and protection.
Service and Customer Experience
The reviews highlight a mix of exceptional customer service and frustration. While some reviewers praised the agency's staff, including Lisa, Tim, and Carol, for their professionalism, efficiency, and helpfulness, others reported negative experiences.
Efficient and Professional Service
Several reviewers appreciated the quick and easy process of handling their insurance needs. For instance, Carol Stuart answered the phone promptly and efficiently resolved a issue with placing insurance coverage back in force. Similarly, Tim was praised for taking the time to explain and help with insurance coverage. Reviewers also appreciated the friendly and professional staff, who made the process smooth and easy.
Frustrating Experience
However, one reviewer had a terrible experience with the company. Matt Crum reported that his debit card expired, and instead of calling him to update it, the agency canceled his policy, leaving him without insurance for months. He was angry when they called him within 15 minutes of posting a negative review, but instead of resolving the issue, they yelled at him for posting it.
