Helping you build a better future, one policy at a time.
A Family-Focused Insurance Agency in Phoenix, AZ
The Crain Agency stands out as a trusted partner in risk management and financial security for individuals and families in the Phoenix area. Founded in 2010 by Justin Crain, our agency has built a reputation on personalized attention, tailored insurance plans, and a genuine desire to help our community.
What Drives Us?
Our core values of integrity, transparency, and client-centricity guide everything we do. We believe in building relationships built on mutual trust and understanding your unique needs. Our team of bilingual professionals has over 22 years of combined experience, ensuring you receive the highest quality guidance and personalized solutions.
Comprehensive Insurance Solutions
We offer a comprehensive range of insurance products to protect your most treasured assets and mitigate potential risks in your life. Our offerings include:
- Auto Insurance: Comprehensive coverage for your vehicle, ensuring peace of mind on the road.
- Homeowners Insurance: Protection against unforeseen disasters and damage to your home.
- Condo Insurance: Specialized coverage for your condo unit, tailored to your specific needs.
- Renters Insurance: Financial security for your belongings in case of theft, damage, or loss.
- Personal Articles Insurance: Coverage for valuable possessions like jewelry, electronics, and art.
- Business Insurance: Customized plans to safeguard your business from potential risks.
- Life Insurance: Secure financial stability for your family in the event of your passing.
- Health Insurance: Access to quality healthcare plans that cater to your unique needs.
Beyond Insurance
We understand that insurance is more than just numbers and policies. We take the time to understand your individual circumstances, goals, and aspirations. Working with you, we develop a personalized insurance plan that aligns with your unique needs and budget.
Working with Us
At The Crain Agency, we are committed to building a lasting relationship with you. We are always just a phone call or email away to answer your questions, address your concerns, and ensure you have the coverage you need.
Staff Experience
The customers who had a positive experience with Justin Crain's office praised the staff's friendliness, helpfulness, and professionalism. Many reviewers mentioned that the agents, including Natasha, Jenny, Catalina, and Justin, went above and beyond to ensure their insurance needs were met, were thorough, and called them multiple times to get them the best coverage. Other reviewers noted that the staff was knowledgeable, quick to respond, and empathetic.
Service Issues
However, a few customers experienced issues with the service they received. One reviewer, Brennan Williams, reported difficulty getting in touch with the office and leaving voicemails that were not returned. Doug Bair had a very negative experience, stating that the agents were rude and unhelpful when he requested to be removed from his ex-wife's policy.
Error and Miscommunication
Thea M. experienced a miscommunication issue with the office, as they sent her statements to an incorrect address despite having her correct addresses on file. Additionally, she was unable to make changes to her policy due to a balance on the account, which was a result of their error.
Overall Impression
Despite some negative reviews, many customers had a positive experience with Justin Crain's office, praising the staff's friendliness, helpfulness, and professionalism. However, there were also reviews that highlighted service issues, error, and miscommunication.
