Protecting You and Your Family
Welcome to our insurance agency! We are a team of dedicated professionals committed to providing excellent service and personalized attention to our clients. With over 30 years of experience in the industry, our State Farm agent, Aprille Shaffer, has built a reputation for providing top-notch insurance solutions to families and businesses throughout the Charlotte area.
Our Mission
At our agency, our mission is to understand our clients' unique needs and provide customized insurance plans that meet their individual circumstances. We believe that everyone deserves personalized attention and expert guidance in navigating the complex world of insurance. Whether you're looking for auto, home, life, or business insurance, we're here to help you find the right coverage for your needs.
Our Services
We offer a wide range of insurance products and services, including:
- Auto insurance
- Homeowners insurance
- Condo insurance
- Renters insurance
- Personal articles insurance
- Business insurance
- Life insurance
- Health insurance
- Pet insurance
- Recreational vehicle insurance
- Boat insurance
Our team of licensed professionals is dedicated to providing exceptional service and tailored advice to ensure that you have the right coverage for your specific needs.
About Aprille Shaffer
Our State Farm agent, Aprille Shaffer, is a proud graduate of the University of North Carolina at Chapel Hill and a member of the 1977-1981 UNC Women's Basketball Team. With over 30 years of experience in the industry, Aprille has built a reputation for providing excellent customer service and personalized attention to her clients. In her free time, Aprille enjoys running, watching sports, and fly fishing in the beautiful North Carolina mountains.
Community Involvement
At our agency, we believe in giving back to the community. We participate in various charitable events and services to support the local community. Our mission is to build strong relationships with our clients and within the community, and we are committed to making a positive impact through our philanthropic efforts.
Contact Us
We're here to help you with all your insurance needs. You can reach us at (704) 549-9711 or stop by our office located at 8305 University Executive Park Dr, Suite 340, Charlotte, NC 28262. We look forward to serving you!
Positive and Negative Reviews
Aprille Shaffer, State Farm Insurance Agent, has received a mix of reviews from customers. Some reviewers have praised the agency's excellent customer service, professionalism, and helpful staff. However, others have expressed disappointment and frustration with their experience.
Customer Service
The positive reviews highlight the excellent customer service provided by agents such as Aprille, Lisa, Kathryn, and Courtney. Reviewers have praised their professionalism, responsiveness, and ability to understand and address their concerns. They have also appreciated the agents' patience, courtesy, and willingness to help.
Insurance Experience
Some reviewers have reported positive experiences with the agency's insurance policies, citing competitive rates, good coverage, and easy policy management. Others have experienced issues with the claims process, reporting frustration with the agency's handling of their claims.
Challenges
A few reviewers have mentioned difficulties with contacting Agent Aprille, citing long wait times and inability to reach her. Additionally, one reviewer reported a problem with the online quote process, requiring multiple calls to the agency to complete their quote request.
