Offering Better prices and the Best in Service!
Who We Are & What We Do
We are State Farm Insurance Agent Sean Jelinek, your trusted local partner in navigating the complexities of insurance. Based in Berea, Ohio, we proudly serve the communities of Berea, Brook Park, Middleburg Heights, North Ridgeville, Olmsted Falls, Strongsville, and beyond.
Our mission is to empower you with customized insurance solutions that cater to your unique needs and goals. We take the time to understand your concerns and provide personalized plans that offer comprehensive protection for your home, family, finances, and more.
Our Expertise & Services
We offer a comprehensive portfolio of insurance products to address various life situations and financial risks. Our offerings include:
- Auto Insurance: Comprehensive coverage for your vehicles, offering peace of mind on the road.
- Homeowners & Condo Insurance: Protection for your valuable assets, ensuring financial security in the event of unexpected events.
- Renters Insurance: Affordable coverage for belongings and living expenses in case of emergencies.
- Personal Articles Insurance: Additional protection for valuable possessions beyond your home coverage.
- Business Insurance: Customized solutions to safeguard your business operations and assets.
- Life & Health Insurance: Protecting your loved ones and ensuring financial stability in the face of unforeseen challenges.
Beyond Insurance
We go above and beyond just selling insurance. We provide:
- Free Notary Public Service: Convenient and reliable notary services available upon request.
- Financial Planning Guidance: Access to helpful information and resources to make informed financial decisions.
- Personalized Customer Service: Responsive and personalized attention to your insurance needs and concerns.
Our Commitment
At State Farm, we believe in building strong relationships with our clients. We are committed to:
- Integrity: Honest and transparent dealings in everything we do.
- Mutual Success: Working in partnership with you to achieve the best possible outcomes.
- Community Involvement: Actively supporting and contributing to the communities we serve.
Let's Discuss Your Insurance Needs
Contact us today and let us guide you through the process of selecting the right insurance plans for your unique situation. We are dedicated to providing personalized solutions and ensuring you have the necessary coverage to protect what matters most.
Overview of Reviews
The reviews for State Farm are mixed, with some customers expressing satisfaction with the service they received while others have had negative experiences.
Staff Professionalism and Customer Service
Many reviewers praised the professionalism and courtesy of the staff, particularly Sean and Jillian, who were described as exceptional, competent, and nice. However, one reviewer had a negative experience with Jillian, who became increasingly argumentative and hostile over the phone, leading the reviewer to take their business elsewhere.
Customer Service and Empathy
Some reviewers were impressed with the staff's ability to provide good neighbor service, as promised by State Farm's motto. However, others were disappointed by the lack of empathy and tact shown by the staff, particularly in response to a family's difficulties with their motorhome insurance claim.
Recommendations and Ratings
The majority of reviewers gave 5-star ratings, praising the staff's professionalism, thoroughness, and nice demeanor. However, one reviewer gave a 2-star rating due to Jillian's behavior, and another gave a 1-star rating due to the poor customer service and lack of empathy received by their parents.
Concerns and Issues
Some reviewers reported difficulties in getting in touch with the office, and one reviewer's parents were referred to the main State Farm number rather than receiving timely assistance. Another reviewer was shocked by the aggressive and hostile behavior of Jillian, which led them to question the company's motto and values.
