Welcome to our agency, your trusted partner for insurance and financial services in Columbia, South Carolina. Our agency, located on Saint Andrews Road, is dedicated to providing you with the right insurance coverage at every stage of your life. We pride ourselves on going beyond products to relationships, and our team has over 40 years of experience in the insurance industry.
Our agency is here to help current State Farm customers relocating to Richland County, Lexington County, and the entire state of South Carolina. As a native of South Carolina and a graduate of Columbia College, I am proud to serve my community and provide insurance solutions that meet the unique needs of our clients.
Our Specialties
At our agency, we specialize in:
- Car, Home, and Business Insurance
- Life Insurance
- Banking
- Flood Insurance
- Major Medical Health Insurance
Our team of experienced insurance professionals is committed to understanding your unique needs and providing customized insurance solutions that protect what matters most to you. We work with you to identify potential risks and provide the coverage you need to protect your assets and achieve your financial goals.
Awards and Community Involvement
Our agency is proud to be a part of the Columbia community and is committed to giving back. We are involved in several community organizations, including:
- Columbia College Board of Visitor's member
- Chairman's Circle Qualifier 2010, 2013, 2017-18, 2021
- Ambassador Travel Qualifier 2009-2021
- South Carolina Notary Public available
- Member of the Greater Irmo Chamber of Commerce
- Partner with Leeza's Care Connection
- Annual Supporter of Leeza's Care Connection Senior Prom
We are proud of the recognition we have received for our commitment to excellence, including a 4.6 out of 5 average rating on Google (39 reviews). Our team is dedicated to providing exceptional service and building long-lasting relationships with our clients.
Office Information
Our office is located at 612 St Andrews Rd Suite 4 Columbia, SC 29210-5120. We are open Monday - Friday from 8:30 am-5:00 pm and offer 24/7 customer service. You can contact us by phone at (803) 772-5554 or by email at agencyemail@statefarm.com. We speak English and are here to help you with all your insurance needs.
Thank you for considering our agency for your insurance and financial services. We look forward to building a relationship with you and providing the customized solutions you need to protect what matters most.
Exceptional Service and Expertise
The reviews for State Farm Insurance are overwhelmingly positive, with 14 out of 15 reviewers giving 5-star ratings. The common praise among reviewers is for the exceptional service and expertise of the agents, particularly Amy Masincupp, Savannah Graham, and Matt Coleman. Reviewers have praised their agents for being patient, knowledgeable, and caring, taking the time to thoroughly explain policies and going above and beyond to resolve unique situations and provide personalized service.
Reviewers have also commended the team for their professionalism, friendliness, and willingness to work hard to give clients the best rates and incorporate discounts where possible. Many reviewers have expressed their gratitude and loyalty to the State Farm branch, stating that they would recommend them to others for all their insurance needs.
Competence and Professionalism
On a few occasions, reviewers have mentioned specific employees who have gone above and beyond to help them, such as Savannah Graham's willingness to work with clients over multiple days, Amy Masincupp's prompt attention to claims, and Matt Coleman's dedication to staying on top of insurance needs. Reviewers have also praised the team's competence and professionalism, noting that they are knowledgeable and understanding.
Only One Negative Review
However, one reviewer, Jessica J., gave the agency a 1-star rating and expressed disappointment with the service they received. They mentioned that the agent continually apologized for mistakes and that the agency failed to meet their needs. Although this reviewer did mention that their replacement agent was amazing, it's unclear what led to the initial dissatisfaction.
