Protect Your World, One Policy at a Time.
At Scotty Doucet State Farm, we are proud to serve our community of Lafayette as well as Maurice, Kaplan, Abbeville, Eunice, Rayne, Duson, Scott, and all of Acadiana with Auto Insurance, Homeowners Insurance, and Financial Services. Our team of insurance professionals help customers like you determine the insurance and financial services that fit your needs to help prepare for the unexpected and help you realize your goals for your home and family.
Our Mission
Our mission is to provide personalized insurance and financial services to our customers, focusing on attention to detail and professionalism. We pride ourselves on our relationship with our customers, and we are committed to helping you achieve your goals and protect what matters most to you.
Insurance Products Offered
We offer a wide range of insurance products, including Auto, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health, and Pet insurance. We also offer banking, mutual funds, and annuities to help you achieve your financial goals. Whether you're looking to protect your home, car, or family, or plan for your financial future, we have the expertise and resources to help you make informed decisions.
Why Choose Us
At Scotty Doucet State Farm, we are dedicated to providing exceptional customer service and personalized attention to each of our customers. Our team of experienced professionals is committed to helping you understand your insurance and financial options, so you can make informed decisions that fit your needs and budget. We believe in building long-term relationships with our customers, and we are committed to being there for you every step of the way.
Get a Quote
If you're looking for a personalized quote or have questions about our insurance and financial services, please don't hesitate to contact us. We would be happy to help you determine the best options for your needs and budget.
Overall Experience
The reviews highlight the varied experiences of customers with the Lafayette State Farm agency. While some customers have had excellent experiences with the agency's agents, others have faced issues with customer service and communication.
Positive Aspects
Agents' Professionalism and Helpfulness
Many reviewers praised the agency's agents, such as Tabitha, Lacey, Megan, Whitney, Scotty, and Philip, for their professionalism, competence, and helpfulness. These agents were commended for taking the time to explain policies, answering questions, and providing exceptional customer service.
Quick Response and Easy Process
Some reviewers mentioned the ease of the insurance process and the quick response time of the agents. This suggests that the agency is efficient and effective in handling customer requests.
Negative Aspects
Poor Customer Service and Communication
On the other hand, some reviewers experienced poor customer service and communication from certain agents, such as Mary. These issues led to frustration and a negative experience with the agency.
Delays and Lack of Follow-Through
One reviewer had a particularly bad experience with a refund issue, citing a lack of follow-through and shifting of blame by the agency.
