Protecting What Matters Most to You
At State Farm Insurance Agent Vivian Mora, we take pride in being a multilingual and multicultural agency, serving the Central Alabama community for over a decade. Our commitment to providing exceptional service and support has earned us a 4.8-star rating on Google.
As a seasoned agent, Vivian Mora has a deep understanding of the needs of families, small businesses, and professionals. With a background in Brazil, Spanish, and Portuguese, she has developed a unique ability to connect with clients from diverse backgrounds. Vivian's extensive experience in the insurance industry has enabled her to develop a comprehensive understanding of various insurance products, including Auto, Homeowners, Condo, Renters, Business, Life, Health, Pet, and Rec Vehicles Insurance.
Our Services
At State Farm Insurance Agent Vivian Mora, we strive to provide a wide range of insurance products designed to meet the diverse needs of our clients. Our services include:
Auto Insurance: Comprehensive protection for cars, trucks, and motorcycles.
Homeowners Insurance: Coverage for residential properties and condos.
Condo Insurance: Specialized coverage for condominiums.
Renters Insurance: Renters protection for tenants.
Business Insurance: Insurance solutions for small businesses and entrepreneurs.
Life Insurance: Life insurance products to protect families and individuals.
Health Insurance: Affordable health insurance plans.
Pet Insurance: Coverage for pets' medical expenses.
Rec Vehicles Insurance: Insurance coverage for recreational vehicles.
Other Products: Banking, mutual funds, and annuities.
Our mission is to empower our clients with risk awareness, accident prevention, and financial literacy. We achieve this through community events, outreach programs, small business mentorship projects, and social media campaigns. Our growing team of agents is committed to making a positive impact in our community.
About Vivian Mora
Born and raised in Sao Paulo, Brazil, Vivian Mora is a seasoned insurance agent with a passion for serving the community. Fluent in English, Spanish, and Portuguese, Vivian has a unique understanding of the cultural needs of families and businesses. With her extensive background in insurance, Vivian has developed a comprehensive understanding of various insurance products, making her an exceptional agent for our clients.
Get in Touch
We invite you to visit our offices in Hoover and Irondale, where our award-winning team is waiting to greet you with a personalized experience and amazing customer service. Contact us today to schedule a virtual meeting or visit our office to celebrate Spring at our Hoover and Irondale locations.
Exceptional Customer Service
The reviews highlight the exceptional customer service provided by the Vivian Mora State Farm agency. Customers praised the friendly and attentive staff, particularly Giselle, who went above and beyond to address their needs. The agency is described as professional, courteous, and helpful, with staff members being described as "awesome, " "incredible, " and "hard-worker." Customers appreciated the agency's prompt responses to their inquiries, as well as the effort taken to explain complex insurance concepts in a clear and concise manner.
Prompt and Efficient Service
The reviews also emphasize the agency's prompt and efficient service. Many customers praised the agency's ability to get things done quickly, whether it was processing claims, answering questions, or providing quotes. The agency's use of technology, such as auto pay and online services, was also praised for making it easy for customers to manage their policies.
Personalized Attention
Some customers noted that the agency provided personalized attention, with staff members taking the time to understand their unique needs and circumstances. The agency's willingness to go the extra mile and advocate on behalf of their customers was particularly notable.
Mixed Experience
Not all reviews were positive, however. One customer, Kahtan, had a highly negative experience with the agency. They reported that the agency suspended and cancelled their car insurance without their knowledge, despite being enrolled in an auto-pay system. The customer was dissatisfied with the agency's response and felt that they did not care about their customers.
