At Nicole Edwards State Farm Agency, we pride ourselves on being the only State Farm Agency Southwest, Washington DC, at the Wharf. We conveniently serve DC, Maryland & Virginia and are located within 20 minutes of Gallery Place / Chinatown, Howard University, Suitland, Maryland, Capitol Hill, the Big Chair and Northern Virginia. You can reach us through call, text, email and our website!
Our Story
As a local insurance agency with over 25 years of combined experience in the industry, we are dedicated to providing exceptional service to our customers. Our team is comprised of homegrown individuals from DC, MD, and VA, with ties that span both the country and the world. We are passionate about making a positive impact in our community, which is why we often participate in local events such as health fairs, financial wellness workshops, community gardening, safety seminars, and more. We also contribute to other local organizations that share our values, including PBS, Smithsonian Institutions, schools, hospitals, small businesses, and nonprofit organizations.
Our Services
We offer a wide range of insurance products to meet the needs of our customers, including:
- Auto Insurance
- Motorcycle Insurance
- Homeowners Insurance
- Condo Insurance
- Renters Insurance
- Business Insurance
- Life Insurance
- Pet Insurance
- Rec Vehicles Insurance
- Boat Insurance
Our team is committed to providing personalized service to each and every customer, ensuring that you receive the best possible coverage for your specific needs. Whether you're looking for auto insurance, homeowners insurance, or life insurance, we have got you covered.
Poor Customer Service and Office Dynamics
Some customers had extremely poor experiences with Nicole Edwards' State Farm office, citing rude and unprofessional behavior from certain staff members, particularly Diamond May. One customer, Adam Carpenter, rated the office 1 star and shared his negative experience, stating that he felt disrespected and unheard during interactions with the staff. He ultimately decided to take his business elsewhere.
Excellent Customer Service and Agents
On the other hand, many customers had exceptional experiences with Nicole Edwards and her team. LaFawn Davis, Zxhoya, LaKeshia Rhodes, Matt Fichtner, Aisha Ali, M. B., Ed Kremer, Sarah Knopp, Anna Makuza, and Rbrena Miller all praised the office for their professionalism, efficiency, and helpfulness. They appreciated the agents' time to explain coverage options, provide personalized service, and save them money.
Disappointing Experience with Administrative Process
One customer, Vanessa Lewis, had a terrible experience with the office's administrative process, citing numerous problems and feeling like she was dealing with scammers. She transferred her business to Progressive and found better coverage at a lower rate.
