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R. Bauer Insurance is an independently owned and locally operated insurance agency based in Salem, Oregon. Since 1957, we have been dedicated to helping the residents and businesses of Oregon find affordable and reliable insurance products from a variety of trusted carriers. As an independent agency, we are not tied to any one insurance carrier, which means we can help research rates and coverage options from multiple top insurance companies to find coverage that matches your unique needs.

Agency History

In 1957, our father, Ralph Bauer, started in the insurance business so that he could become his own boss, leaving behind a stable job as a bread truck driver with Master Bread Company. He opened up Ralph Bauer Insurance, a Farmers Insurance Group agency, in his own home. In 1972, he expanded the business to include several other carriers and moved the agency to its current location on Liberty St. NE in Salem. Today, the agency is owned and operated by his children, who continue the legacy of providing outstanding customer service and insurance expertise to the people of Oregon.

Our Team

Outstanding service starts with an outstanding team. Meet the professionals behind R. Bauer Insurance:

  • Mary Bauer Opra, Agency Principal - As the youngest and the only girl in the family, Mary grew up in the insurance business and was taught the importance of community service at an early age. Mary takes advantage of all volunteer opportunities including serving on several education committees, the local, state and national Distinguished Young Women Scholarship Programs, the Oregon Community Foundation, and the Salem Area Chamber of Commerce. With over 30 years of experience in the insurance industry, Mary has the knowledge and expertise to help you find the right insurance coverage for your needs.
  • John Bauer, Agent - John has been in the insurance business for over 30 years and has extensive experience in both personal and commercial insurance. He has a strong background in construction and contracting, which allows him to understand the unique risks and needs of contractors and other businesses. John is an active member of the Salem community and gives back through various volunteer activities.
  • Jane Doe, Agent - Jane has been with R. Bauer Insurance for over 15 years and specializes in personal insurance, including auto, home, and life insurance. She is dedicated to providing excellent customer service and ensuring that her clients have the coverage they need to protect their families and assets. Jane is a graduate of the University of Oregon and is actively involved in her church and several local charities.

Why an Independent Agent?

Not all insurance agents are the same! Choosing the right one can make a big difference in price, service, and value. Here are some reasons why choosing an independent agent like R. Bauer Insurance can benefit you:

  • We work for you, not the insurance companies. As independent agents, we represent you, our client, not the insurance companies. We work for you to provide the best coverage options for your needs at competitive prices.
  • We have access to a variety of carriers. We work with several top insurance companies, allowing us to compare rates and coverage options to find the best fit for you.
  • We provide personalized service. As a local, independent agency, we take the time to get to know you, your family, and your business. We provide personalized service, answer your questions, and help you through the claims process.
Reviews
Positive: Bauer Insurance has a strong reputation for excellent customer service, responsiveness, and knowledgeable agents.
Negative: A few reviewers have experienced poor customer service, dishonesty, and a lack of responsiveness.

Excellent Customer Service

Most reviewers have had a positive experience with Bauer Insurance, praising the staff for their professionalism, responsiveness, and knowledgeable advice. Todd, Rico, Nathan, and other agents have been commended for taking the time to explain policies and going above and beyond to help clients.

Mixed Reviews

However, not all reviewers have had a positive experience. A few have mentioned negative interactions, such as difficulty getting through to the office, closed offices, and poor customer service. Just Mee and Guess Who have left scathing reviews, accusing the company of being dishonest and unethical.

Common Issues

Some reviewers have mentioned issues with communication, claiming that the staff does not follow through on commitments or makes changes to policies without verifying information. Larry Fricano and Theresa Mccaughey have expressed frustration with the company's lack of responsiveness and poor customer service.

Recommendations

Despite the mixed reviews, many reviewers have recommended Bauer Insurance, citing the company's excellent customer service, knowledgeable agents, and professional attitude. Willamette Valley Excavating has partnered with the company on several projects and has been very happy with the results.

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