Let The Imperial Agency Help You
Welcome to the Imperial Agency, your trusted partner for all your insurance needs. With over decades of combined experience, our team of experts is dedicated to providing personalized service, competitive rates, and unparalleled expertise in the insurance industry.
Our Mission
Our mission is to empower individuals, families, and businesses to protect their assets and secure their future. We achieve this by offering a wide range of insurance products and services, tailored to meet the unique needs of our clients.
Personal Insurance Lines
At the Imperial Agency, we understand the importance of safeguarding your personal assets. Our personal insurance lines include:
- Auto Insurance: We shop the major Pennsylvania auto insurance carriers to ensure you get the best pricing. Write all cars and drivers, and receive an instant quote by phone, text, or online.
- Homeowners Insurance: Specializing in homeowners insurance, we offer very competitive rates and same-day coverage for home closings.
- Motorcycle & RV Programs: Helped motorcycle and RV owners get maximum coverage at the lowest price for decades! Receive an instant quote online or by phone.
Commercial Insurance Lines
As a trusted partner for businesses, our commercial insurance lines include:
- Contractor Insurance Plans: We shop the major Pennsylvania insurance carriers to provide the best pricing for contractors. Issues certificates of insurance the same day.
- Business Owner Plans: Perfectly suited for main street businesses and large companies, our business owners insurance plans offer significant savings.
- Trucks & Commercial Vehicles: Our team has decades of expertise in writing trucking risks at competitive rates.
Notary Services & Auto Tags
At the Imperial Agency, we're committed to making your insurance experience seamless. Our services include:
- Notary Appointments: Available for all your notary needs.
- Pennsylvania Auto Tag Services: Our expert team helps with notary and Pennsylvania auto tag information.
Let Us Help You
The Imperial Agency represents leading insurance carriers in Pennsylvania, allowing us to reduce your insurance costs. By placing both your auto and homeowners insurance with us, you can enjoy discounts up to 15%. We're here to help you navigate the complex world of insurance, providing personalized service and expert advice. Contact us today to start saving!
Our Locations
- Main Office: 193 W. City Avenue | Bala-Cynwyd, PA 19004 | Phone: 610-617-8850 | Fax: 610-617-8635
- Philadelphia Mayfair Shopping Center Office: 6420 Frankford Ave., #U21 | Philadelphia, PA 19149 | Phone: 215-624-5220 | Fax: 215-624-1197
Customer Service and Staff
Reviews highlight both positive and negative experiences with the staff at this agency. Some customers praised the friendly, helpful, and professional service they received, particularly from specific staff members like Nicole, Ashley, and the ladies at the front counter. However, others reported poor service, including unprofessional behavior, loud conversations, and a lack of attention to customers.
Implicit Bias and Mask-Wearing
One reviewer expressed concern about implicit bias in the treatment of customers, citing a discrepancy in how they were greeted compared to two Black men who arrived after them. The same reviewer noted that not all staff members were wearing masks, which made them feel uncomfortable.
Knowledge and Expertise
Multiple reviewers praised the staff's knowledge and expertise, particularly in helping with complex transactions like title transfers and vehicle registrations. Staff members were able to explain the process clearly and provide guidance on what was needed.
Efficiency and Wait Times
Some reviewers reported quick and efficient service, while others mentioned longer wait times. One reviewer noted that the staff works efficiently and gets everyone in and out as quickly as possible.
Overall Experience
Reviews overall ranged from very positive to very negative, with some customers reporting excellent service and others expressing frustration and disappointment.
Be the first to review Imperial Agency.
Write a Review
