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Who We Are
Propel Insurance is a forward-thinking insurance brokerage serving businesses and individuals across the nation. We take pride in crafting personalized insurance programs that are tailored to each client's unique needs and aspirations.
Our Expertise
We offer a comprehensive range of insurance solutions across diverse industries, including:
Commercial Insurance
- Risk assessment and mitigation strategies
- Workers' compensation coverage
- Surety and bonds
- Management liability protection
- Cybersecurity and privacy insurance
- Employee benefits consulting
Personal Insurance
- Auto, home, umbrella, life, and disability coverage
- Individual medical insurance plans
- Private exchange options
Our Approach
We believe in building strong relationships with our clients. Our dedicated team of brokers works closely with you to:
- Understand your unique risks and vulnerabilities
- Develop customized insurance solutions
- Advocate for you in the event of a claim
- Provide risk management and disaster preparedness support
Areas of Expertise
- Affordable Housing
- Banking and Finance
- Construction
- Education
- Healthcare
- Hospitality
- Manufacturing & Housing
- Non-Profits
- Public Entities
- Real Estate
- Senior Care
- Sports & Recreation
- Transportation
Why Choose Propel?
Our clients choose us for:
- Expertise and Innovation: We have deep industry knowledge and stay abreast of the latest insurance trends and regulations.
- Personalized Solutions: We tailor our programs to your specific needs and budget.
- Dedicated Support: You have a dedicated broker who is accessible and responsive to your needs.
- Claims Advocacy: We help you navigate the claims process and ensure fair compensation.
- Proactive Risk Management: We proactively identify potential risks and suggest mitigation strategies.
Insurance Agency Performance
The reviews highlight the strengths and weaknesses of the insurance agency. On the positive side, some reviewers praise the agency's ability to represent multiple insurance carriers, offering competitive rates and coverage options.
Staff Performance
The reviews also focus on the performance of individual staff members. One reviewer highly praises their account manager, describing her as the "best account manager ever" who is knowledgeable and helpful. Another reviewer expresses satisfaction with their insurance agent, citing their attention to detail and responsiveness.
Negative Experiences
However, several reviewers share negative experiences with the agency. One reviewer criticizes the Manager in the Claims department, describing them as unprofessional, micromanaging, and disrespectful. Another reviewer complains about the lack of communication and unhelpful service from their agent, leading them to switch to another broker. A reviewer also expresses disappointment with the agency's decision to no longer offer homeowners insurance, forcing them to find alternative coverage at a higher cost. Furthermore, one reviewer accuses the agency of adding unauthorized coverage to their policy, which they believe is either incompetent or dishonest.
Company Operations
Some reviewers provide insight into the company's operations. One reviewer notes that the agency has changed since they started using them in 2011, with longer response times and less helpful service. Another reviewer expresses frustration with the lack of communication and coordination between different staff members.
