We're Local. We're Independent. We Care.
At Southeastern Alliance Underwriters (SAU), we understand that everyone's insurance needs are unique. That's why we're committed to providing personalized insurance solutions that are focused on you. For over 40 years, our experienced local agents and team have been serving the Myrtle Beach, Conway, North Myrtle Beach, Pawleys Island, Loris, and all along the Grand Strand areas.
Our Mission
Our mission is to provide cost-effective insurance solutions that balance cost and coverage. We take pride in offering a range of personalized insurance options that cater to your specific needs. With more than 250 years of combined insurance experience, our team of local agents is dedicated to providing the best insurance rates and coverages available in Horry, Georgetown, and Brunswick Counties.
Types of Insurance We Offer
At SAU, we understand that every individual and business has unique insurance needs. That's why we offer a range of insurance options, including:
- Home Insurance: From oceanfront properties to farmhouses, we have a range of home insurance options to suit your needs.
- Auto Insurance: Get comprehensive auto insurance coverage for your vehicle, with optional add-ons like roadside assistance and rental car coverage.
- Business Insurance: Protect your business with our range of business insurance options, including general liability, business auto, and business property insurance.
- Flood Insurance: Protect your property from flood damage with our comprehensive flood insurance options.
- Motorcycle Insurance: Get tailored motorcycle insurance coverage for your bike.
- Umbrella Insurance: Add extra protection to your existing insurance policies with our umbrella insurance options.
- Boat/Watercraft Insurance: Protect your boat or watercraft with our range of marine insurance options.
- General Liability Insurance: Protect your business from liability claims with our general liability insurance options.
- Business Auto Insurance: Get comprehensive insurance coverage for your company vehicles.
- Business Property Insurance: Protect your business property and assets with our business property insurance options.
- Worker's Compensation: Keep your employees protected with our worker's compensation insurance options.
- Transportation/Hauling Insurance: Protect your business's vehicles and employees with our transportation and hauling insurance options.
Why Choose SAU?
At SAU, we're committed to providing personalized insurance solutions that are tailored to your unique needs. With more than 40 years of combined insurance experience, our team of local agents is dedicated to providing the best insurance rates and coverages available in Horry, Georgetown, and Brunswick Counties. We're local, independent, and care about our customers. That's why we're the go-to insurance provider for residents and businesses in the Myrtle Beach area.
Exceptional Customer Service
The majority of the reviews for SAU Insurance are overwhelmingly positive, with praises for the agents' professionalism, prompt communication, and ability to find the best insurance options. Many reviewers mention specific agents, such as Lauren, Pam O'Riely, Mel, Sarah, and Melissa "Mel" Jernigan, who were exceptional in their service and responsiveness.
Common Themes
Some common themes among the positive reviews include:
- Easy and timely communication with agents
- Professional and thorough service
- Competitive prices and best insurance options
- Friendly and welcoming office staff
*_agents' willingness to go above and beyond to meet clients' needs
Negative Reviews
However, there are a few negative reviews that highlight some concerns. Common issues mentioned include:
- Poor communication from front desk staff (Deb and Tiffany Harmon)
- Difficulty getting through to agents or finding them available for calls
- Lack of responsiveness and follow-up on claims or policy changes
- Feeling neglected or like just a number to the company
Specific Incidents
Some specific incidents mentioned in the negative reviews include:
- Deb's brief and unprofessional interaction with a customer
- Summer's unavailability or lack of communication with a customer
- Tiffany Harmon's poor customer service and lack of responsiveness via phone or email
- Kj Robbi's frustration with never receiving a call from the agent
