We can't wait to meet you and become your insurance agent for life!
Your Trusted Partner in Insurance Solutions
Welcome to Steve Swayne State Farm Insurance Agency, your one-stop shop for personalized insurance solutions in Hagerstown, Maryland and surrounding areas! I, Steve Swayne, am a seasoned insurance agent with over 35 years of experience, alongside a team of dedicated professionals who are passionate about ensuring your peace of mind.
Our Mission
Our mission is to build lasting relationships with our clients by understanding their unique needs and offering tailored insurance solutions that provide personalized protection for every stage of life.
Our Services
We offer a comprehensive range of insurance products to meet your individual needs, including:
Auto Insurance
- Comprehensive coverage options for all types of vehicles
- Competitive rates and discounts for safe drivers and loyal customers
- Personalized claims handling and assistance
Homeowners Insurance
- Protection against losses due to fire, theft, vandalism, and other covered perils
- Various coverage options to customize your protection
- Prompt and responsive claims handling
Life & Health Insurance
- Affordable and customizable life insurance plans to protect your loved ones
- Comprehensive health insurance plans to cover unexpected medical expenses
- Flexible and affordable options for every budget
Business Insurance
- Comprehensive coverage for your business operations
- Risk assessment and mitigation strategies to protect your assets
- Dedicated claims handling and risk management services
Additional Services
- Banking and investment solutions
- Mutual funds and annuities
- Comprehensive financial planning and guidance
Why Choose Steve Swayne State Farm Insurance Agency?
- Experienced and knowledgeable team: Our team has over 57 years of combined insurance experience, ensuring you get personalized and knowledgeable guidance.
- Personalized attention: We take the time to understand your unique needs and goals to tailor an insurance plan just for you.
- Responsive and reliable: We are committed to providing prompt and efficient service every step of the way.
- Local connection: As a local agency, we understand the specific risks and concerns of the community we serve.
- Competitive rates: We offer competitive premiums and discounts to ensure you get the best value for your insurance dollar.
Contact Us Today!
Contact us today to schedule a free consultation and discuss your insurance needs with one of our experienced agents. We look forward to building a lasting relationship with you and becoming your trusted insurance partner for life!
Customer Service Issues
Reviews of State Farm Insurance reveal significant issues with customer service. Unsatisfactory Experience Semaj Hunter describes his visit as "very unsatisfactory" due to the lack of care and professionalism shown by the representative, who seemed more interested in getting rid of him than addressing his questions. When trying to speak to the owner, he was put on hold without any explanation, further frustrating his experience.
Positive Experiences
On the other hand, Excellent Customer Service is highlighted by Kaeti Heister and Donald Collier. Both have been satisfied with the service they received from Steve Swayne, citing his availability, good advice, and professionalism. They highly recommend dealing with him.
Incompetence and Rudeness
However, Unacceptable Behavior is reported by Semaj Hunter and Emm Coblentz. The latter describes their experience as "absolutely ridiculous, " stating that the office is "extremely rude, unprofessional, and incompetent." This led them to take their business elsewhere.
