Protecting You and Your Loved Ones, One Policy at a Time
At Tony Pankey State Farm Insurance Agency, our mission is to provide exceptional insurance services to individuals, families, and businesses in Minneapolis, MN, and the surrounding areas. With over 35 years of experience, our team is dedicated to helping our clients navigate the complexities of the insurance industry and find the perfect coverage for their unique needs.
Our Story
As an independent insurance agency, we pride ourselves on being part of the State Farm family for over 30 years. Our agency is built on the principles of exceptional customer service, integrity, and a commitment to our community. Our team, led by Tony Pankey, is passionate about helping our clients achieve their goals and protecting their loved ones.
Insurance Services
We offer a wide range of insurance products and services, including:
- Auto Insurance
- Homeowners Insurance
- Renters Insurance
- Condo Insurance
- Life Insurance
- Health Insurance
- Pet Insurance
- Personal Articles Insurance
- Business Insurance
- Financial Services
In addition to our insurance offerings, we also provide notary services and are proud to be a part of the Bloomington, MN community.
Our Commitment to You
At Tony Pankey State Farm Insurance Agency, we are committed to being your trusted insurance advisor. We take the time to understand your unique needs and goals, and work with you to create a personalized insurance plan that fits your budget and provides the protection you need. Our team is dedicated to providing exceptional customer service, and we strive to build long-term relationships with our clients.
Community Involvement
We believe in being active in our community and giving back. Tony is a graduate of Metropolitan State University and has been involved in various community organizations, including Big Brother Big Sister, Minneapolis Urban League, Burnsville Chamber of Commerce, and KMOJ Community Committee.
Positive and Negative Comments
There is a strong consensus among the reviewers that Tony Pankey and his team are professional, knowledgeable, and provide excellent customer service. Many reviewers have been satisfied with their experience, citing prompt and helpful responses, and thorough explanations of insurance policies.
However, a few reviewers have had negative experiences with Tony's office. Denise S. reported a single instance of rudeness from Tony, while Julie Bellitt and Gaby Varela expressed frustration with the team's response times and follow-up on requests. The reasons for these negative experiences are varied, but it appears that some reviewers have had issues with communication and customer service.
Agents' Qualities
Tony Pankey is consistently described as professional, timely, knowledgeable, and helpful. He is praised for his ability to explain complex insurance policies and provide valuable insights on how to save money on coverages. His staff is also commended for their attentiveness and responsiveness.
Office Operations
While many reviewers are satisfied with the office's response times, a few have expressed frustration with the lack of immediate answers to phone calls and voicemails. This suggests that there may be room for improvement in the office's communication processes.
Summary
Tony Pankey's State Farm office is well-liked by most reviewers, who appreciate his professionalism, knowledge, and helpfulness. However, a few reviewers have had negative experiences with the team's response times, communication, and customer service. Overall, the office's strengths outweigh its weaknesses, and Tony's team is well-positioned to provide excellent service to its customers.
