First Florida Insurance is a leading provider of personalized and affordable insurance solutions across the state of Florida. Established in 1995, we have established ourselves as a trusted partner for individuals, families, and businesses seeking peace of mind. With offices in Palm Coast, St. Augustine, and Palm Beach, our dedicated team of experts has helped countless clients navigate the complexities of insurance with clarity and confidence.
Our Mission
Our primary objective is to empower our clients with customized insurance solutions that meet their unique needs and aspirations. We prioritize accessibility, affordability, and personalized attention to ensure a seamless and comfortable experience for every customer.
Comprehensive Coverage, Competitive Prices
We offer a comprehensive range of products and services including:
- Homeowners Insurance: Secure your property and belongings from unforeseen events.
- Commercial Insurance: Tailor your needs for businesses of all sizes.
- Auto Insurance: Comprehensive coverage for your vehicle and peace of mind.
- Motorcycle & RV Insurance: Protection for your beloved two-wheeled or recreational vehicle.
- Life Insurance: Secure your loved ones in the event of your passing.
- Health Insurance: Access quality healthcare at an affordable cost.
- Disability Insurance: Financial support in the event you're unable to work due to illness or injury.
- Condo Insurance: Customized coverage for your unique condo living needs.
- Flood Insurance: Protection against the devastating effects of flooding.
Personalized Solutions & Competitive Rates
At First Florida Insurance, we believe in offering tailored solutions rather than generic policies. Our agents take the time to understand your individual needs and recommend the most appropriate coverage options. We also offer competitive rates and discounts for bundling multiple policies with us.
Experience the First Florida Insurance Difference
At First Florida Insurance, we pride ourselves on delivering exceptional customer service, responsiveness, and personalized attention. Our team of knowledgeable agents will guide you through the process, answer your questions, and provide support throughout your journey. With our unwavering commitment to transparency and personalized solutions, you can rest assured that your insurance needs are in trusted hands.
Company Services and Staff
First Florida Insurance has provided insurance policies to customers for years, catering to their needs with a team of dedicated agents. However, there have been instances where customers have expressed dissatisfaction with the service they received. Several reviewers praised the helpful and informative staff, with specific mentions of Lisa, Madonna, and Heather, who were praised for their patience, kindness, and dedication to ensuring customers understand their policies.
Communication and Customer Service Issues
On the other hand, there have been instances where customers felt frustrated and disappointed with the communication and customer service received. Stephen Schiffman, Nick Orfan, and Dogar Guest felt that their concerns were not addressed promptly and professionally, resulting in cancelled policies and a sense of uncertainty. Terri Rosado, who had a positive experience, noted that Heather was efficient and professional, but it seems that this was not the case for all customers.
Positive Experiences
Several reviewers expressed their satisfaction with First Florida Insurance, citing positive experiences with their agents, including Lisa, Madonna, and Heather. Customers appreciated the team's professionalism, helpfulness, and patient approach, which made the insurance-buying experience less overwhelming. Reviewers also praised the agency for saving them money on their policies and providing personalized attention.
Negative Experiences
Unfortunately, there were instances where customers felt misled or disappointed with the service they received. Stephen Schiffman and Nick Orfan described unreturned calls and poor communication, which led to cancelled policies. Dogar Guest was particularly upset about the cancellation of his policy after he paid in full, leaving him uninsured during a hurricane. These experiences raise concerns about the agency's communication and customer service.
