Protecting Your World, One Policy at a Time.
At Olivia Lucas State Farm Agency, we pride ourselves on being Illinois' choice for insurance. With a office located in Aurora, Illinois, we serve the entire state of Illinois, focusing on relocations to the Chicagoland area and surrounding counties. Our mission is to provide exceptional insurance services to our customers, ensuring their peace of mind and financial security.
Our History
Our agency has been a part of the community for over two decades, with our State Farm Insurance Agency being established in 2002. Our agent, Olivia Lucas, has been with State Farm Insurance since 2002 and a State Farm Insurance Agent since 2013. With over 15 years of experience, our agency has consistently been recognized by State Farm as a leader in the industry.
Our Services
We offer a wide range of insurance products and services, including:
- Auto Insurance: Coverage for your vehicle, road assistance, and peace of mind
- Homeowners Insurance: Protection for your home, belongings, and liability
- Condo Insurance: Coverage for condominium owners and investors
- Renters Insurance: Protection for renters and their personal belongings
- Business Insurance: Coverage for small and medium-sized businesses
- Life Insurance: Protection for your loved ones and financial security
- Health Insurance: Coverage for your medical expenses and health needs
- Pet Insurance: Coverage for your furry friends and their health needs
- Rec Vehicles Insurance: Coverage for your recreational vehicles, such as RVs and motorcycles
- Boat Insurance: Coverage for your watercraft and liability
Our Commitment
At Olivia Lucas State Farm Agency, we are committed to providing exceptional customer service, personalized insurance solutions, and a wide range of insurance products. Our team is dedicated to helping you achieve your goals, whether it's protecting your home, car, or business.
Our Team
Our team is comprised of experienced insurance professionals who are dedicated to serving our customers. We have a Spanish-speaking team, making it easy for our bilingual customers to communicate with us. Our office is located in Aurora, Illinois, and we serve the surrounding areas, including DuPage, Cook, Will, Lake, Kane, Kendall, and Grundy counties.
Get in Touch
We invite you to visit our office, located at 821 W Illinois Avenue, Aurora, IL 60506. You can also contact us by phone at (630) 834-8272 or by email. We look forward to serving you and helping you achieve your insurance needs.
Positive Experiences
Many customers have had excellent experiences with State Farm, with multiple reviewers giving 5-star ratings. Reviews highlight the exceptional customer service provided by agents such as Marisol, Marlen, Olivia, and her team. Customers praise their professionalism, friendliness, and efficiency in helping them with their insurance needs. Several reviewers have also reported significant savings on their premiums after switching to State Farm, with some even calling it a "pleasant surprise."
Issues and Disappointment
On the other hand, one reviewer had a very negative experience with State Farm. Dj Breeze's review highlights the poor customer service they received. The reviewer, Jake Wozniak, experienced a range of problems, including unprofessional responses, non-detailed answers, and a lack of care from the agents. Despite being a long-time customer, Jake felt they were treated poorly and ultimately decided to take their business elsewhere. He expresses disappointment with the office and hopes to warn others of similar issues.
