Insurance professionals that have your back
At Perkins Insurance, we're proud to be a trusted local insurance agency serving Northeast Ohio for over 60 years. Our mission is to provide friendly, personalized service and affordable insurance solutions to our clients. We're a third-generation, family-owned business that's dedicated to doing what's best for our clients.
Our History
Our story began in 1956, when Ron Perkins founded the agency with a simple promise: to treat our clients like family. Over the years, we've grown and evolved, but our commitment to personalized service and our clients' best interests has remained unchanged. Today, we're proud to be one of the most respected and trusted insurance agencies in Northeast Ohio.
Our Approach
At Perkins Insurance, we believe that insurance is about more than just a policy. It's about knowing that you have a trusted partner looking out for your best interests. That's why we take the time to get to know our clients, understanding their unique needs and developing customized coverage that fits their lives. Whether you're looking for auto, home, life, or business insurance, we're here to help.
Our Products and Services
We offer a wide range of insurance products and services, including:
- Personal Auto Insurance
- Homeowners Insurance
- Life Insurance
- Umbrella Insurance
- Business Insurance, including Business Owners Policies, Commercial Auto, and more
We work with multiple insurance companies to offer a variety of coverage options, ensuring that you get the right coverage for your needs.
Our Expert Team
Our team of experienced insurance professionals is dedicated to providing exceptional service and guidance. We take the time to understand your unique needs and develop customized coverage that fits your lifestyle.
Our Commitment
At Perkins Insurance, we're committed to being a trusted partner in your insurance journey. We believe that insurance is about more than just a policy - it's about having peace of mind knowing that you're protected.
Customer Service Issues
The customer service representative was unhelpful and unfriendly when dealing with a policy issue. The representative was short, didn't want to listen, and would interrupt with an unfriendly tone.
Negative Experience
The reviewer felt disrespected and unvalued as a customer, despite being polite and calm. This experience led to a complete loss of trust and satisfaction, resulting in the decision to not return to the agency and not recommend it to others.
Lack of Resolution
The issue with the policy was not resolved, and the customer was left feeling frustrated and ignored.
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