Protecting what matters most, one policy at a time.
At Brian Cover State Farm Insurance Agency, we pride ourselves on being a premier insurance agency serving the entire state of Pennsylvania, with a focus on relocations and out of state transfers to Philadelphia, Bucks, Montgomery, and Delaware County. Our team of experts is committed to providing exceptional service and personalized attention to each of our clients.
Our Expertise
With over 101 years of combined insurance experience, our team of top-notch industry leaders is dedicated to educating clients on their options while being respectful of their budget and decisions. We offer a wide range of insurance products, including Auto, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health, Pet, Rec Vehicles, and Boat insurance. Additionally, we provide Banking, Mutual Funds, and Annuities services to cater to our clients' diverse financial needs.
Our Mission
Our mission is to protect what matters most to our clients, with the personable service of a small-town business. We strive to build long-term relationships with our clients, providing them with tailored insurance and financial services plans to help them achieve their goals. Our team is committed to delivering the highest degree of quality customer care, and we are proud to have earned a 4.9 out of 5 average rating on Google from our satisfied clients.
Our Agency
Our agency is bilingual, speaking English and Spanish, and we are conveniently located at 7005 Bustleton Avenue, Philadelphia, PA 19149-1806. Our office hours are Monday, Wednesday, and Friday from 9:00 am to 5:00 pm, Tuesday and Thursday from 9:00 am to 6:00 pm, and Saturday by appointment only. We welcome you to visit us or call us at (215) 332-9000 to learn more about our services and how we can help you.
Get a Quote
Would you like to create a personalized quote? Select an insurance product, enter your ZIP code, and start your quote request today! We can't wait to meet you and help you protect what matters most.
Customer Service and Insurance Experience
The reviews highlight the exceptional customer service provided by the staff at Brian Cover State Farm, particularly Rachel, Joely, Rachel, and Britanny. They are praised for their patience, knowledge, and willingness to explain complex insurance information to customers. Customers appreciate the time taken to understand their needs and provide personalized solutions.
Communication and Problem-Solving
Effective communication is a key aspect of the customer service experience. Several customers mentioned that the staff was able to resolve their issues, whether it was a bill increase, claim issues, or policy questions. Rachel, in particular, was able to locate forms and resolve a billing issue at no additional cost to the customer.
Knowledge and Expertise
The staff at Brian Cover State Farm are commended for their extensive knowledge of insurance and ability to explain complex concepts in a clear and concise manner. Customers appreciate their attention to detail and willingness to take the time to educate them on their insurance options.
Overall Satisfaction
The overwhelming majority of customers are extremely satisfied with their experience at Brian Cover State Farm, with many praising the staff for their exceptional customer service, knowledge, and problem-solving skills.
