Insuring Peace of Mind. For All of Your Insurance Needs.
At Round Rock Insurance, we are dedicated to providing comprehensive protection for individual and business needs. With a rich history dating back to 1929, we have established ourselves as a leading insurance provider for a wide range of industries, including apartments, condo associations, office building owners, restaurants, manufacturers, mobile food vendors, construction, and many other types of businesses.
Our Story
Since our inception, we have stood for strong business principles, providing consistent financial stability for our customers locally, nationally, and globally. We believe it's the one thing you should never have to question about your insurer. Our commitment to excellence has earned us a reputation as a trusted insurance provider, and we continue to grow and evolve to meet the changing needs of our clients.
Our Services
We offer a wide range of insurance services, including but not limited to:
- Apartment Buildings Insurance
- Condos Insurance
- Construction Insurance
- Education Institutions Insurance
- Healthcare Insurance
- Hotels Insurance
- Light Industrial Insurance
- Marinas Insurance
- Mobile Food Vendor Insurance
- Office Buildings Insurance
- Restaurants Insurance
- Shopping Centers Insurance
- Self-Storage Insurance
- Theatres Insurance
- Technology Insurance
- Wholesale/Distributors Insurance
- Religious Institutions Insurance
- Sports & Fitness Insurance
- Home & Auto Insurance
- Personal Auto Insurance
- Homeowners Insurance
- Tenant Dwelling and Renters Insurance
- Rental Dwelling Insurance
- Flood Insurance
- Health Insurance
- Life Insurance
- Policyholder Services
Our Mission
Our mission is to provide comprehensive protection for individual and business needs, delivering exceptional service, and building long-term relationships with our clients. We strive to be the go-to insurance provider for all your insurance needs, providing peace of mind and financial stability.
Poor Customer Service Experiences
Multiple reviewers experienced poor customer service from the agency. Some agents failed to respond to initial inquiries, and when they did, they requested additional information without providing clear guidance on the application process. Customers had to repeatedly follow up to get a response, and sometimes, agents would claim not to have received previously sent documents.
Unreliable and Incompetent Agents
Reviewers encountered agents who were unhelpful, brusque, and unprofessional. One agent was described as "brass in her tone" and another failed to provide clear guidance on the application process. Agents also made mistakes, such as forgetting to include essential details in quotes or claiming that a roof was in poor condition despite a recent inspection showing it was fine.
Disappointing Claims Experience
One reviewer had a negative experience with the agency's claims process. Although the initial response was helpful, subsequent interactions were unsatisfactory. The reviewer was left with uncertainty about their premium and had to make multiple calls to clarify the situation.
Positive Experience with a Familiar Agent
One reviewer had a positive experience with an agent who provided a clear and accurate quote for their home and auto insurance. The agent was familiar with the reviewer's previous policy and was able to provide a smooth transition to the new policy.
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